What are the responsibilities and job description for the General Manager of a Dog Walking and Petsitting Business position at Urban Tailz?
Love animals and ready to grow your leadership career?
At Urban Tailz, we're more than just dog walkers we're a team of dedicated pet care professionals passionate about providing top-tier care for Chicago's pets. As our next Territory Manager, you'll play a vital role in supporting our amazing team of dog walkers and cat sitters while ensuring every client and pet receives exceptional care.
What You'll Get
As a Territory Manager, you'll oversee one of our core service areas, managing 2535 dog walkers and 12 senior walkers. You'll report directly to the Operations Manager and act as the go-to person for daily field operations, scheduling, and team support.
Responsibilities
Think you're the right fit? We'd love to hear from you.
Please Send Us
At Urban Tailz, we're more than just dog walkers we're a team of dedicated pet care professionals passionate about providing top-tier care for Chicago's pets. As our next Territory Manager, you'll play a vital role in supporting our amazing team of dog walkers and cat sitters while ensuring every client and pet receives exceptional care.
What You'll Get
- A leadership role in one of Chicago's top-rated pet care companies
- Hands-on work with a passionate, animal-loving team
- Opportunities to grow with a fast-paced, supportive company
- A workplace that values work-life balance and team wellbeing
As a Territory Manager, you'll oversee one of our core service areas, managing 2535 dog walkers and 12 senior walkers. You'll report directly to the Operations Manager and act as the go-to person for daily field operations, scheduling, and team support.
Responsibilities
- Ensure Exceptional Pet Care Services:
- Manage and support a team of 2535 walkers and 12 lead walkers
- Handle emergency and planned time off, ensuring seamless coverage
- Respond to real-time field needs, dispatching leads or stepping in as needed
- Oversee daily schedules, optimize walking routes, and approve schedule changes
- Step in for pet care services when necessary to maintain continuity
- Conduct some new client intro meetings and resolve any client concerns
- Maintain accurate invoicing and payment processes
- Develop and Support Your Team:
- Coordinate training and onboarding for new hires
- Provide mentorship and accountability for senior walkers
- Promote a culture of support, retention, and engagement
- Conduct performance reviews and give regular, constructive feedback
- Lead recruitment, interviews, and terminations for your territory
- Support Business Operations:
- Provide rotational weekend, evening, and holiday coverage
- Respond to new client inquiries and coordinate intro meetings
- Collaborate with the Operations Manager on special projects
- Prepare and review client billing and team payroll bi-weekly
- Happy Clients: High retention and satisfaction through responsive care and strong communication
- Engaged Team: Motivated walkers who feel supported and stick around
- Smooth Operations: Accurate schedules, efficient routes, and timely admin work
- Process Improvements: You identify ways to make things work better and follow through
- Have experience managing people in field-based or service industries
- Love both pets and people our clients are just as important as their pets
- Stay cool under pressure and juggle multiple priorities with grace
- Are tech-savvy with tools like Time to Pet, Paychex Flex, or similar platforms
- Are passionate about building a positive team culture
Think you're the right fit? We'd love to hear from you.
Please Send Us
- A cover letter explaining why you're excited about working in pet care and highlighting your relevant leadership experience (especially if it's within the pet industry)
- Your resume outlining your work history and skills
