General Manager - Gilbert

Job Description

Shop General Manager

Gilbert, AZ Epicenter Location

Position Overview

As the General Manager of our urbAna store in Gilbert Epicenter, you will oversee all aspects of operations, sales, and team management at this location. This role requires a dynamic leader who thrives in an entrepreneurial environment, excels at building customer relationships, and embodies the urbAna brand's commitment to elegance, hospitality, and exceptional service. With this store being geographically independent from our other locations, the General Manager will play a critical role in establishing a strong community presence and driving overall success. We are ideally looking for someone who is from the area.

Key Responsibilities

Store Operations:

• Strategic Leadership: Drive the store’s financial performance by implementing sales strategies, managing operating expenses, and achieving monthly and annual goals.
• Operational Oversight: Ensure the store is consistently maintained, merchandised, and staffed to meet brand standards.
• Inventory Management: Oversee inventory levels, product assortments, and replenishments to meet customer demand and reduce shrinkage.

Team Management:

• Leadership & Training: Recruit, train, and develop a high-performing, customer-focused team that embodies urbAna’s values.
• Performance Management: Set clear goals, provide feedback, and ensure accountability for team performance.
• Culture Building: Foster a positive work environment that encourages collaboration, innovation, and a commitment to excellence.

Sales & Customer Engagement:

• Sales Growth: Develop and execute strategies to meet sales targets, including leveraging local market insights to tailor product offerings and promotions.
• Customer Relationships: Build lasting relationships with customers through personalized service, thank-you notes, and hosting in-store events.
• Community Engagement: Act as the face of urbAna in the Gilbert community, attending events and collaborating with local organizations to drive awareness and traffic.

Marketing & Events:

• Local Marketing: Partner with the marketing team to execute tailored campaigns and drive digital engagement specific to the Gilbert market.
• In-Store Events: Plan and execute store events to attract customers, build relationships, and promote product categories.

Reporting & Communication:

• Performance Reporting: Provide regular updates on store performance, customer feedback, and operational needs to the urbAna leadership team.
• Collaboration: Act as a liaison between the Gilbert store and the broader urbAna team, ensuring alignment on goals and initiatives.

Qualifications

• Proven experience in retail management, with a track record of leading teams and delivering financial results.
• Strong entrepreneurial mindset, capable of working independently in a remote location.
• Excellent interpersonal and communication skills, with the ability to inspire and motivate a team.
• Demonstrated ability to build relationships within the community and create an exceptional customer experience.
• Proficiency in retail operations, including inventory management, scheduling, and sales analysis.
• Passion for urbAna’s mission to inspire meaningful connections through elegant hosting and entertaining.

Compensation & Benefits

• Competitive salary with performance-based bonuses.
• Benefits package, including health insurance, paid time off, and employee discounts.
• Opportunities for professional development and career growth within the urbAna organization.

To Apply

Please submit your resume and a cover letter highlighting your leadership experience, passion for retail, and vision for driving success at our Gilbert location to Ana.wells@urbanashop.com