What are the responsibilities and job description for the Customer Service Representative position at URBANDI?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a positive attitude, and the ability to handle various customer inquiries with professionalism.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Maintain accurate records of customer interactions and data entry into the system.
- Communicate effectively with clients to ensure satisfaction and resolve any concerns.
- Provide information about products and services while promoting client services.
- Uphold office standards by adhering to company policies and procedures.
- Collaborate with team members.
Skills
- Proficiency in English; multilingual abilities are a plus.
- Strong phone etiquette and communication skills for effective client interaction.
- Ability to analyze situations quickly and provide solutions.
- Experience with data entry and maintaining accurate records.
- Familiarity with office environments and call center operations.
- Excellent organizational skills and attention to detail.
Join us in delivering outstanding customer experiences while growing your career in a supportive environment!
Job Type: Full-time
Pay: From $17.50 per hour
Expected hours: 40 – 45 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Work from home
Shift:
- 8 hour shift
Ability to Commute:
- Lebanon, OH 45036 (Required)
Ability to Relocate:
- Lebanon, OH 45036: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Lebanon, OH 45036
Salary : $18