What are the responsibilities and job description for the Customer Relations Specialist- Nashville position at Urbanex Pest Control?
Job Description
Job Description
Customer Relations Specialist
Nashville, TN
About Urbanex
Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to
providing superior service and building a culture of growth, development, and teamwork.
From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14
locations across the country. We're not just about eliminating pests; we're about building
relationships and exceeding customer expectations. Our technicians are friendly,
courteous, and always go the extra mile, as evidenced by our customer testimonials.
At Urbanex, people are our most valuable asset. We invest in training, offer career
development opportunities, and foster a supportive, inclusive work environment where
everyone can thrive. If you're looking to join a company that values its employees and is
committed to making a difference for our customers, Urbanex might be the perfect fit for
you!
Our Core Values
- Play Like a Champion : We choose resilience, positivity, and determination, even when
it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and
pursue excellence in every situation.
consequences. We always show up wholeheartedly, embracing vulnerability and
inspiring others by being a good person.
We face adversity head-on and inspire others to relate to challenges as opportunities for
growth.
community where everyone feels seen, supported, and valued. We meet people where
they are and believe building bridges is better than burning them.
explore the journey of growth, and rewarding those with the courage to act on their
infinite potential,
About the Role
As a Customer Relations Specialist, you'll be the first point of contact for our customers at
our Nashville branch, playing a vital role in ensuring their satisfaction and
contributing to the branch's success. You will be a customer advocate, addressing
concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously,
manage their time effectively, and prioritize a broad set of responsibilities. You will need to
be reliable, honest, hardworking, and maintain a high level of professionalism in all
interactions. Excellent communication skills, both written and verbal, are essential. This is
an in-office position.
Responsibilities
technician availability.
in our CRM system.
SMS.
concerns.
control maintenance, and any available promotions.
and resolve customer issues efficiently.
cancellations and proactively rescheduling appointments.
improve service delivery and identify areas for growth.
flexibility and a willingness to support the team.
Qualifications
effectively.
clearly and professionally.
simultaneously, demonstrating strong time management and prioritization skills.
customer challenges.
a fast-paced environment.
company.
not required (we'll train you!).
all times.
payments.
What We Offer
development.
create a pest-free environment.
Why Urbanex?
Working at Urbanex means being part of a team that's passionate about protecting our
customers' homes and businesses from pests. It means having the opportunity to grow
your skills and advance your career in a supportive and dynamic environment. It means
making a difference in your community, one satisfied customer at a time.
Candidates must be willing to complete a background check for this position
Salary : $16 - $22
