Fitness Center Coordinator - Part Time

Fitness Center Coordinator / Personal Trainer

Overview

Oversees the operation of the Fitness Center at a high-end Class A office building. Ensures smooth operations and excellent customer service, and simultaneously ensures policies and procedures are followed. Promotes and provides information about the fitness center and services to in-house customers, and gives tours to showcase the facility. This role is crucial not only in enhancing our customers’ lives within the property, but in improving the property’s attractiveness and value.

• Also provides personal training services
  
  

Responsibilities

• Deliver amazing customer service by having a hospitality-focused, customer-first mindset.
• Manage the day to day operations of the fitness center, reservations process, pantry, and associated amenities, including supervision of event staff when needed.
• Meet with clients and conduct pre-event and post-event inspections.
• Coordinate technology needs according to customers’ requirements.
• Conduct regular quality-control walk-throughs of the amenities areas, handling concerns/issues in the moment. Report any urgent or unusual matters to your manager and/or building maintenance staff as appropriate.
• Manage relationships with in-house customers and key vendors.
• Utilize and market URBN Playground technology to increase customer awareness, usage of programs, and ancillary sales.
• Promptly and professionally respond to inquiries about conference room reservations and procedures.
• Ensure all health and safety procedures are adhered to according to law
• May be called to assist in other amenity areas. Completes special projects and performs other duties as assigned.
  
  

YOU’RE GOOD AT

• Presenting a consistently positive professional image
• Getting things done
• Interacting with and negotiating with people to get things done
• Scheduling and sending important reminders
• Using proprietary technology systems and software
• Customer service and proactive hospitality
• Promoting services and partnerships
• Noticing the little details and taking action to improve
• Using sound judgment to make decisions independently
• Dealing with challenging situations and responding to emergencies
• Being accountable and taking responsibility
• Handling face-to-face interactions, phone calls, and emails in a professional and efficient manner
  
  

YOU NEED

• A college degree strongly preferred, or equivalent job-related experience
• Prior work experience in the conference or hotel industry, or similar
• Experience setting up and trouble-shooting virtual conferencing software
• A great sense of humor and sense of fun
• Personal Training certification
  
  

BROWNIE POINTS

• Prior experience in Administrative roles
• Additional language skills
• Part Time: $25/hour
  
  

Must be certified personal trainer