What are the responsibilities and job description for the URBN Leave of Absence Specialist position at URBN?
Role Summary
URBN is looking for a Leave of Absence Specialist who will efficiently handle all cases and claims, oversee general administration, comprehensive case management, and program compliance for various Leave of Absence (LOA) and Worker's Compensation programs, as well as related employment laws (e.g., Military, FMLA, Medical, Paid Parental).
They will also collaborate with HR colleagues to facilitate ADA/Interactive processes and provide exceptional customer service and support to associates, executives, and HR partners. Additionally, they maintain personnel records, ensure the collection and compilation of sensitive and confidential statistics, and provide information to authorized individuals and agencies as needed.
Role Responsibilities
- Administer Leave of Absence, Paid Parental Leave, FMLA, Workers Compensation and other statutory leave entitlements including processing leave requests; reviewing health care provider certification forms; approving leave; tracking leave; and managing intermittent leave.
- Facilitate claims process with Short Term Disability and Long-Term Disability carrier
- Maintain knowledge of all applicable leave and accommodation laws including the FMLA, ADA, OSHA, HIPAA and state and local laws and supports policy & process updates as needed.
- Advise managers and employees on the interaction of leave laws with paid time off, and short-term and long-term disability benefits.
- Facilitate ADA leave requests and accommodations.
- Maintain complete and accurate records of leave and return to work accommodations requests in accordance with specified legal requirements.
- Participate in benchmarking questions and relative data needed.
- Communicates verbally and in writing effectively with employees, managers, and claims adjusters as necessary to process leave requests and associated paperwork efficiently.
- Provide training and guidance to managers and business partners to ensure that benefit programs, policies, and plan designs are understood.
- Partners closely with HR partners on all leave cases and workers’ compensation claims. Meets regularly to review claims’ status and develops strategies for resolution.
- Assist with ad hoc projects as assigned.
Role Qualifications
- The role requires a high level of integrity with regard to the confidential nature of the position.
- Strong communication skills.
- Strong customer service attitude.
- Experience with UKG is a plus.
- Education and/or 1-2 years of experience working in Leave of Absence or HR. Experience working in retail preferred.
- Ability to work in a fast-paced environment, adaptive to changing priorities
- Familiarity with HIPAA and FMLA guidelines
- Understanding of Workers' Compensation regulations, with a willingness to learn Workers' Compensation Carrier software
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The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
