URBN Leave of Absence Supervisor

Role Summary

URBN is searching for a Leave of Absence Supervisor to join a fantastic team! The Leave of Absence Supervisor manages all leave programs (e.g., Personal, Paid Parental, Medical, FMLA, Military, State Statutory, Disability, Family Leave) for all of our locations in North America. Plus, management of workers' compensation cases across all Supply Chain locations. This role includes oversight of two specialists, case management, administrative duties and compliance with state and federal laws. The supervisor interacts daily with employees, managers, HR, Health & Safety, Legal Partners, Healthcare Providers, and Disability Vendors, handling confidential matters. They excel in a fast-paced environment, consistently meeting tight deadlines while ensuring compliance and accuracy. They provide exceptional support with meticulous attention to detail and outstanding customer service.

Role Responsibilities

Leave of Absence 

• Management and administration of all leave programs (e.g. Personal, Paid Parental, Medical, FMLA, Military, State Statutory Disability and Family Leave programs) 

• Interpret and administer leave programs and policies in accordance with applicable federal and state laws 

• Evaluate leave cases based on medical information, ensuring compliance with HIPAA and Employee Privacy guidelines 

• Manage all administrative aspects of leave including tracking hours used/taken and working closely with HR and Payroll to ensure accurate and correct pay for associates 

Workers Compensation 

• Management and administration of all Supply Chain Workers Compensation programs 

• Partner closely with Health & Safety and Supply Chain Local HR teams to administer workers compensation programs  

• Ensure the workers’ compensation program is managed in accordance with OSHA and workers’ compensation laws with close partnership with the Health & Safety team 

• Ensure that all workers' compensation claims are submitted in a timely manner to the vendor (e.g. within 48 business hours of the incident) 

• Collaborate with employees to ensure timely submission of medical documentation, maintain contact during leave, and coordinate their return to work

General Administration 

• Supervise and support two specialists that administer leave of absence and workers compensation cases over 600 locations across North America in a compliant and service-oriented manner 

• Produce and manage reporting metrics and analytics for all leave cases and workers’ compensation claims 

• Communicate effectively (both verbally and in writing) with employees, managers, and claims adjusters to process leave requests and associated paperwork 

• Partner closely with internal partners on all leave cases and workers’ compensation claims 

• This role involves actively working to improve processes and policies to enhance efficiency, compliance, and overall employee experience 

• This role may require travel to other locations 

• Perform all other duties as assigned or required

#LI-MH3 

Role Qualifications

• 4 years’ experience and expertise in leave administration, workers compensation or absence management in a multi-state environment; both non-exempt and exempt 

• Self-motivated with exceptional attention to detail in managing complex cases and projects 

• Exhibits excellent written and verbal communication skills, effectively conveying information across various platforms and situations 

• Proven ability to be an independent decision-maker 

• Ability to dispute and resolve complex cases  

• Possesses extensive expertise in state statutory disability plans, short- and long-term disability, and federal/state leave of absence programs (e.g., FMLA) 

• Proficient with Microsoft Office Suite and UKG or related software 

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.