What are the responsibilities and job description for the First Impression Specialist position at Urgent Care for Children?
Responsibilities
Clinic Hours
Monday - Friday: 12:00 a.m. - 8:00 p.m.
Saturday and Sunday: 8:00 a.m. - 6:00 p.m.
Weekday Coverage: We have a strong need for weekday coverage, so flexibility and availability during weekdays are crucial.
- First point of contact for patients, guiding checking in and out, updating patient information, verification of patient insurance eligibility/benefits and any other necessary data
- Role involves answering multi-line phone, triages and routes call in accordance with office policies
- Providing excellent customer service which is key to the experience and first line of patient care
- Process payments from patients for co-pays and cash pay
- Ensure accuracy of patient data entered and existing in EMR system
- Follow standard operating procedures of Patient Service Coordinators at Urgent Care for Children
- Provide patients with support and guidance as needed
- Keeping the front desk area and the patient waiting room organized and clean
- Fosters respect for patient privacy by maintaining confidentially in all phases of work
- High school diploma/GED required (Associate degree preferred)
- 1 years' experience in medical administration or as a medical receptionist
- Familiarity with E Clinical works EMR is a plus
- Ability to handle a very fast-paced environment and prioritize tasks based on importance
- Excellent communications and problem-solving skills
- Familiarity with insurance verification and co-pays, etc.
- High level of professionalism
- Strong customer service skills
- Must be willing to work in a team setting
Clinic Hours
Monday - Friday: 12:00 a.m. - 8:00 p.m.
Saturday and Sunday: 8:00 a.m. - 6:00 p.m.
Weekday Coverage: We have a strong need for weekday coverage, so flexibility and availability during weekdays are crucial.
- Clinic hours are subject to change based on company needs and training requirements.
- Position begins at $17/hour
- Great benefits
- 401k
- Opportunity to grow and advance within the company
Salary : $17
