Operations Analyst - Nashville, TN

Urgent Care Group (UCG) is a growing healthcare network operating more than 57 urgent care centers in six states. We are focused on growing markets where we can deliver our Mission of fast, friendly, and affordable healthcare. Through acquisition and de novo growth, we are developing new centers by partnering with leading urgent care providers and health systems.

The Operations Analyst will be responsible for providing program leadership, analysis, and insights to support decision-making, improve operational performance, and drive growth initiatives for the company. The analyst will play a key role in tracking, projecting, and driving operational and financial performance across the organization. In this role, you will play a critical role in supporting day-to-day operations by analyzing data, preparing reports, communicating insights and managing high profile projects to ensure the successful execution of key initiatives.

This position will require travel and will be based out of one of the following locations:

• Atlanta, GA
• Nashville, TN
• St. Louis, MO

Responsibilities

Operations Improvement and Analysis

• Analyze revenue, expenses, staffing, trends and key budget variances and recommend actionable solutions
• Build and maintain operations dashboards and reports, using BI tools as appropriate
• Collect, analyze, and interpret data related to day-to-day operations
• Identify opportunities for growth, process improvements and cost savings
• Quickly learn new tools and technologies, particularly BIU and AI
• Adapt to changing priorities and address new data points or emerging trends
• Proactively seek opportunities to enhance operations data analytics capabilities and improve reporting processes

Collaboration and Communication

• Collaborate with cross-functional teams to gather data and assumptions for accurate projections of key operations metrics
• Work with business partners to understand factors driving variances and identify risks and opportunities
• Communicate data findings and insights effectively to department and executive leaders
• Prepare executive-level presentations and reports on key findings

Financial Analysis and Forecasting

• Provide guidance on budget and forecast assumptions
• Review monthly financial results and explain variance analysis to budget and forecast
• Support development and maintenance of complex operations-driven financial models for forecasting revenue, expenses, and cash flow

Project Management

• Develop and manage project plans, timelines, and budgets
• Monitor project progress and provide regular updates to stakeholders
• Identify and mitigate project risks and issues

Education and Experience

• Bachelor’s degree in Business Administration, Statistics, Finance, Data Science, Operations or related field
• 3-5 years of experience in Operations Improvement and/or Financial Analysis Role
• MBA preferred

Skills and Competencies

Technical Skills

• Advanced capabilities in Microsoft Excel and financial modeling
• Proficiency in ERP systems and business intelligence tools (Tableau or PowerBI experience)

Analytical and Problem-Solving

• Strong analytical skills with attention to detail
• Ability to synthesize complex data into actionable insights
• Creative problem-solving approach

Communication Skills

• Excellent verbal and written communication skills
• Ability to present financial data to non-financial audiences and build consensus
• Strong interpersonal skills for cross-functional collaboration

Attention to Detail and Organization

• Strong attention to detail and organizational skills
• Ability to handle multiple tasks and meet deadlines
• Highest standards of accuracy and precision

Leadership and Project Management

• Ability to manage multiple projects and deadlines
• Experience leading cross-functional teams
• Proactive and self-motivated work style

Industry Knowledge

• Understanding of lower middle market dynamics and challenges
• Familiarity with relevant industry trends and benchmarks

Benefits

We offer an excellent and highly competitive compensation package in this high-energy work environment, including:

• Comprehensive Medical, Dental, Vision, Life, and Short-Term Disability insurance
• Free care for you, your spouse, and children at all UCG locations (for those carrying UCG-sponsored or other health insurance)
• Generous paid time off (PTO)
• 401(k) plan with match
• Employee Discounts: Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership and online ticket discounts

Who is Urgent Care Group?

Urgent Care Group’s (UCG) Mission is to provide fast, friendly, and affordable healthcare in every community. Based in Nashville, UCG was founded in 2017 to create the leading urgent care company. Urgent Care Group partners with premier health systems and excellent providers committed to expanding access to high-quality healthcare.

The Urgent Care Group Network includes more than 57 centers operating as five brands: Covenant Health Urgent Care in partnership with Covenant Health in Tennessee, Health Choice Urgent Care in partnership with Northside Hospital in Georgia, Medac Urgent Care in North Carolina, MEDcare Urgent Care in South Carolina, and Total Access Urgent Care in Missouri and Illinois (opening 2025). For more information, visit: UrgentCareGroup.com.

We are an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.