What are the responsibilities and job description for the Patient Concierge position at Urgent Health Solutions PLLC?
Job Description
Job Description
Patient Concierge
Department : Clinic
Reports To : Clinical Manager
Grade / Level : High School Diploma or GED Required
Amount of Travel Required : No travel required
Work Schedule : 12 hour weekdays, 9 hour weekends , schedule varies week to week
Positions Supervised : None
POSITION SUMMARY
Registers and rooms patients, collects payments, maintains clinic appearance, and answers inquiries from patients, visitors, and the general public.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Greet patients entering establishment, determine nature and purpose of visit, and direct or escort them as needed.
- Collect copays and deductibles from patients and record receipts for services.
- Ensure patients have diagnosis information sheet and detailed receipt.
- Ensure proper charges are on the patient’s chart prior to checkout.
- Post payments in the checkout screen, including past due balances paid.
- Answer telephone calls, providing information such as location of clinics and services provided.
- Hear and resolve complaints from patients or the public.
- Transmit information or documents to patients, clients, or vendors, using computer, mail, or facsimile machine.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Take inventory and supply orders and send them to the proper department.
- Maintain front desk logbooks.
- Maintain lobby / reception area and lobby bathroom, ensuring cleanliness, taking care of plants, straightening magazines, etc.
- Conduct morning duties prior to clinic opening, which include, but are not limited to, making coffee, turning open sign on, setting up cash drawers, and opening front door.
- Conduct closing duties, including, but not limited to, sweeping floors, emptying trashcans, cleaning bathrooms, and turning open sign is off.
- Print nightly report, ensuring cash, credit, and check subtotals balance.
- Other duties as assigned.
POSITION QUALIFICATIONS
SKILLS & ABILITIES
Education : High School Graduate or GED.
Experience : No prior experience necessary
Computer Skills : Microsoft Office Suite
Certificates & Licenses : BLS
Other Requirements : TB test yearly, Hep B injections, HIPPA every 6 months
PHYSICAL DEMANDS
Physical Demands
Lift / Carry
Stand
O (Occasionally)
Walk
O (Occasionally)
C (Constantly)
Handling
C (Constantly)
Reach Outward
C (Constantly)
Reach Above Shoulder
O (Occasionally)
Climb
O (Occasionally)
Crawl
O (Occasionally)
Squat or Kneel
O (Occasionally)
Bend
O (Occasionally)
10 lbs or less
O (Occasionally)
11-20 lbs
O (Occasionally)
21-50 lbs
O (Occasionally)
51-100 lbs
O (Occasionally)
Over 100 lbs
O (Occasionally)
Push / Pull
12 lbs or less
O (Occasionally)
13-25 lbs
O (Occasionally)
26-40 lbs
O (Occasionally)
41-100 lbs
O (Occasionally)
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Requires this activity up to 33% of the time (0 - 2.5 hrs / day)
F (Frequently)
Requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs / day)
C (Constantly)
Requires this activity more than 66% of the time (5.5 hrs / day)
Other Physical Requirements
Vision (Near, Distance)
Sense of Sound (Can hear patients, providers, and telephone conversations)
Can wear Personal Protective Equipment (mask or gloves)
WORK ENVIRONMENT
Air-conditioned medical clinic setting with patient rooms and some medical equipment.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee can perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and / or assign tasks for the employee to perform as the Company may deem appropriate.
