What are the responsibilities and job description for the Customer Service Agent position at Urgent.ly Roadside Assistance?
A company is looking for a Customer Service Agent - Partner Support to resolve inquiries from partners and customers efficiently and professionally.Key ResponsibilitiesResolve inquiries through inbound and outbound calls / chats while managing case creation and Job Management tasksMake independent decisions in handling cases and elevate partnerships for streamlined workflowsEnsure timely execution of tasks and foster strong relationships with partners and customersRequired QualificationsMinimum of 2 years of experience in conflict resolutionMinimum of 1 year of experience in cross-functional team collaborationProficiency in handling inbound and outbound calls / chats with a focus on resolutionTyping speed of at least 50 WPMExperience communicating with senior leadership and documenting cases effectively