Front Desk Receptionist

Patient Reception

• Greet patients in a friendly and professional manner as they arrive.
• Verify patient information, including insurance details, contact information, and medical history.
• Ensure patients sign in and check in for their appointments.

2. Appointment Scheduling

• Schedule patient appointments over the phone, in person, or online.
• Confirm appointments and send reminders to patients ahead of time.
• Reschedule or cancel appointments as necessary.

3. Patient Registration

• Collect and update personal and insurance information for new and returning patients.
• Ensure all forms are completed correctly (e.g., consent forms, medical history).

4. Managing Phone Calls

• Answer incoming calls, respond to patient inquiries, and direct calls to the appropriate departments.
• Handle patient requests, such as refilling prescriptions or providing basic health information.
• Relay messages to healthcare providers or other staff members.

5. Insurance Verification and Billing

• Verify insurance coverage and eligibility for patients.
• Assist with billing inquiries and explain charges to patients.
• Submit insurance claims and track their status.

6. Maintaining Medical Records

• Ensure that patient records are up to date and organized.
• Prepare and file patient charts and documents for each visit.
• Handle confidential medical information in compliance with HIPAA guidelines.

7. Handling Payments

• Process patient payments for copays, deductibles, and other out-of-pocket expenses.
• Maintain a record of transactions.
• Provide receipts and balance patients' accounts.

8. Coordination with Medical Staff

• Communicate patient information, concerns, and updates to physicians or medical assistants.
• Assist healthcare providers by coordinating schedules and ensuring necessary documentation is available.

9. Maintaining a Clean and Organized Waiting Area

• Ensure the waiting room is tidy, stocked with necessary materials (e.g., forms, brochures), and comfortable for patients.

10. Managing Office Supplies

• Keep track of office supplies and order necessary items for the front desk, such as forms, office equipment, and medical supplies.

Job Type: Full-time

Ability to Commute:

• Plantation, FL 33324 (Required)

Ability to Relocate:

• Plantation, FL 33324: Relocate before starting work (Required)

Work Location: In person