What are the responsibilities and job description for the Regional Medical Director - UrgentVet position at UrgentVet?
Job Description
Job Description
Description
We are seeking an experienced veterinarian to join our team as a Regional Medical Director ! This is a full-time salaried position (4-5 days per week, on average) and requires weekly travel to our practice locations throughout the South. Since this is a traveling role, this candidate must live in the Dallas, Texas area . This position has been posted to multiple regions and will consider candidates who reside in Raleigh, North Carolina, Charlotte, North Carolina, Richmond, Virginia, Houston, Texas, and Atlanta, Georgia.
The Regional Medical Director oversees 20-35 hospitals, collaborating with our doctors to drive excellent patient care and deliver a client experience commensurate with or exceeding their expectations. This role assists in monitoring doctor interactions and medicine, developing staff, and assisting in the resolution of conflicts with staff and / or clients. The Regional Medical Director collaborates with their leadership team (regional directors, practice managers, doctors, etc.) to support our staff and business operations.
The ideal candidate for this role is someone who can adapt to a multitude of practice environments and work with a wide variety of teams. This person should have a strong level of empathy and should be able to modify their approach and treatment plan according to the unique needs of each hospital’s team and clientele. A positive outlook (glass half full mentality!), a desire to help others, and strong sense of resiliency / adaptability are traits that would lend themselves to success in this role. Prior leadership or mentorship experience also preferred.
The Regional Medical Director is responsible for ensuring operational and medical execution, consistent with the policies and procedures of the company, including : tracking package utilization, responding to client concerns / staff concerns, mentoring new grads, taking responsibility of preserving transaction rate and pet count, monitoring discounts, compliance. Please note that this position requires at least 8 days per month in a clinical setting.
Key Responsibilities
- Practice alongside our DVMs, help with cases and provide mentorship.
- Review cases when requested by Regional Director (RD), DVM, or Practice Manager (PM).
- Monitor flow of hospitals, appointments, and client satisfaction.
- Support area hospitals by filling urgent needed shifts.
- Provide support and review for negative case outcomes.
- Monitor Vetshare App for content and engagement.
- Analyze weekly trends with PM and provide explanation for standard Key Performance Indicators, such as favorable / unfavorable results in revenue, visits, revenue per day, revenue per doctor day, visits per day, visits per doctor day, etc.
- Collaborate with Regional Director(s) and Vice President of Medicine to handle any issues identified and or recommendations for improvement.
- Monitor DEA log books for accuracy.
- Review current projects and provide updates as needed.
- Work alongside our DVMs staffing hospitals a minimum of 8 days each month.
- Complete corporate duties in 13 days or less which include travel, projects, DVM interviews, meetings, holidays, and PTO. Days not required for corporate duties in that given month are to be used for clinical staffing.
- Collaborate with Regional Director with operational issues or possible areas for improvement.
- Review DVM numbers to identify problems and trends.
- Encourage healthy communication between DVMs and guide DVM protocols and ideas.
- Perform quarterly inspections of all practices in designated region.
- Host regional DVM events.
- Hold licenses and permits needed to operate hospitals in region if needed.
Skills, Knowledge, and Expertise
Benefits
