What are the responsibilities and job description for the Urgent Care Veterinary Shift Lead position at UrgentVet?
Department: UrgentVet Hospitals
Location: UrgentVet - Franklin (TN)
UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.
Are you looking for an opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to helps animals among a great team of people? Our clinic is seeking a Full-time Shift Lead to help provide outstanding patient care, team leadership, and client service in a fast-paced, state-of-the-art urgent care clinic.
The primary purpose of the Shift Lead is to perform the duties of a Senior Veterinary Assistant or Veterinary Technician (if applicable) and provide operational support across all shifts. You will work to provide consistent leadership during each shift to support clients, coordinate paraprofessional staff, and to steward hospital leadership goals by maximizing productivity and profitability. The Shift Lead will direct, plan, coordinate, and perform a variety of duties concerned with animal health and client education to ensure consistent, efficient, quality care for our patients. The Shift Lead will partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.
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Ideal Candidate
- Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
- Energetic people-and-pet person with excellent work ethic and social and organizational skills
- Willing to work flexible hours including evenings, weekends, and holidays
- Prior customer service experience
- Prior experience working with animals in a hospital setting
- Supporting the Practice Manager in hospital labor management, including adjusting team schedules.
- Helping to create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment.
- Ensuring effective communication between staff, clients, hospital leadership, and the Support Center.
- Assigning cases to veterinary assistants and ensure clarity of responsibilities and identifying and resolving bottlenecks in medical operations.
- Assisting with client resolution decisions, invoice adjustments, and client experience exceptions.
- Training and mentoring new paraprofessional staff.
- Addressing broken equipment issues and assist in inventory management.
- Performing other duties as assigned.
- Must be able to lift 40 lbs
- Two years of experience in healthcare, veterinary profession, or service-type industry required.
- Medical background with medical terminology training required.
- Associate degree or veterinary technician certification/licensure preferred.
- Six months of prior experience in a management position strongly preferred.
- Animal handling experience including patient restraint, sample collection, and monitoring
- Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation
- Health Care Plan (Medical, Dental & Vision Options)
- 401k Match
- Generous paid time off (PTO)
- Six (6) weeks of paid Parental Leave
- One (1) Work/Life Balance day off
- Short-term and long-term disability options
- Supplemental insurance options
- Discounted Veterinary Care
- Scrub allowance
- Hands-on and E-training
- Professional growth opportunities
- Tuition assistance for prospective Veterinary Technician Students
- Tuition reimbursement for Credentialed/Registered Veterinary Technicians
