Human Resources Operations Manager

Position Overview

HR Operations Manager manages the deployment and administration of operational processes used to deliver HR programs and projects. Collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like compensation, benefits, performance management, or training. The HR Operations Manager develops scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, retirements, and others that make up the employment life cycle. Oversees employee data management processes to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered. Additionally, HR Operations Manager evaluates, selects, and manages HR process outsourcing vendors and contracts. Ensures that project/department milestones/goals are met and adhering to approved budgets.

Duties and Responsibilities

• Develop, implement, communicate, monitor, and improve HR policies, procedures, and technologies, aligning with the organization's goals and objectives
• Ensure compliance with federal, state, and local employment laws, regulations and reporting. In addition, compliance with Canadian local and federal laws across different jurisdictions.
• Oversight of the UMNA expatriate program and other immigration processes
• Report and track HR service delivery to ensure optimal employee experience and cost-efficient service delivery
• Manage the compensation and benefits programs, including job descriptions, classifications, salary structures, bonus programs, and health and welfare benefits
• Administer the HRIS system and ensure data accuracy and integrity
• Monitor and analyze HR metrics and provide regular reports to senior management and global on HR operations, trends, etc.
• Manage HR projects and initiatives as assigned
• Provide guidance and support to managers and employees on HR-related issues
• Serve as the corporate safety officer and manage all OSHA and Workers’ Compensation processes

Competencies

• Extensive knowledge of HR functional processes, best practices, and employment law and regulations
• Excellent communication and interpersonal skills, with the ability to build effective relationships with all levels of the organization
• Strong analytical and problem-solving skills, with the ability to analyze HR metrics and provide insights and recommendations
• Strategic thinking – must be able to identify opportunities to improve processes and procedures
• Detail-oriented with strong organizational and time-management skills
• Extensive knowledge of compensation and benefits strategy and design
• Demonstrated ability in employee and labor relations
• A results-driven project manager with a history of successfully completed initiatives
• Strong leadership skills, with a collaborative spirit

Requirements

• Bachelor’s degree required, master’s degree desired
• HR certification desired
• 5 years’ experience in an HR operational role required
• Experience with a multi-state workforce.
• Experience with a Canadian workforce, a plus.
• Experience with a manufacturing workforce, a plus.
• 1-3 years’ supervisory experience desired
• Demonstrated experience in developing and implementing HR policies, procedures, and technologies
• Proficient in HRIS systems and Microsoft Office Suite

Work Environment

• Indoors, in an office environment, with temperature control.
• No adverse environmental conditions expected.
• Overnight travel up to 10% of the time, with the potential for international travel.

Physical Demands

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; the ability to operate standard office equipment and keyboards.

The above description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.