Guest Relations Manager

We are seeking to hire a dynamic and experienced Guest Relations manager to oversee and lead the Guest Relations Team at Urimat Hospitality.

The Guest Relations Manager is a dynamic hospitality professional responsible for all aspects of the customer experience at Urimat Hospitality.

The Guest Relations Manager is responsible for instilling a spirit of hospitality throughout the restaurant, ensuring exceptional guest experiences with a focus on creating a warm and welcoming environment and cultivating a high level of return guests. This position will be responsible for the flow of service, maximizing the book and working with hosts and staff to ensure smooth front door operations.

Administrative

• Responsible for the workflow of reservations Overseeing Maître D’ confirmation emails, reservations release, pre-service meetings and service at the front door.
• Support Maître D’ with maintaining and maximizing reservation book design while maintaining service
• Responsible for daily floor plans, line-up notes, and other preservice necessities
• Scheduling of guest relations team
• Direct, coach and manage Hosts staff and liaise with Maître D to ensure all standards and operating procedures are adhered to
• Liaise with team from reservations software, RESY, OpenTable, Tock

 Service

• Oversee all aspects of service, including those in the dining room and private dining rooms
• Maintain a focus on the front door and guest relations team
• Uphold all standards of the restaurant, service, appearance, and conduct
• Coordinate training as needed and work with management team to develop newly hired employees
• Handle guest feedback and resolve any issues promptly and professionally.
• Motivate and be proactive in encouraging team commitment and spirit
• Ensure compliance with health, safety, and sanitation regulations.

Qualifications

• Strong background in prior guest relations or service in high volume, upscale to fine dining restaurant.
• Past Maître D’ experience at a high caliber
• Experience with reservations platforms and facilitating seating of a reservations book
• Knowledge of the New York City restaurant scene and important food critics in the industry
• Ability to handle high-pressure situations with grace and composure
• Passion for food and the hospitality industry
• Knowledge and appreciation of Korean cuisine is a plus

Equal Employer Opportunity Statement

We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing non-discrimination in employment.