What are the responsibilities and job description for the Phone Triage Nurse position at Urology Associates of Mobile?
Our Mission:
Urology Associates of Mobile was founded in 1948 on the idea of providing the highest quality urologic and urologic oncologic care possible, while remembering that we do not just treat the disease state but the person as well. Seventy years later, our physicians and staff still strive to complete this same mission. While our entire team is focused on keeping up-to-date with the latest in urologic and urologic oncologic therapies, treatments, and surgeries to ensure our patients receive the highest quality care possible, we also realize that compassionate care from the registration process to the physician experience is instrumental to the patient experience. Providing optimal care coupled with a compassionate heart is key to our mission as healthcare providers. Our motto is to make the lives of our patients’ better one patient at a time.
Our Vision:
Our vision is to be one of the leading urology practices in our area and surrounding communities. We strive to have a reputation as a trusted, experienced medical practice providing complete accessibility to our patients. To accomplish this, we have three main goals:
1. Ensure that we gain and keep all our patients' trust and confidence.
Our physicians and staff work every day to maintain a respectful, trusting, and innovative environment where we work with our patients to develop the best possible treatment plan customized to their individual needs. We combine innovative technology and innovative treatments with human compassion to create the most effective patient/provider relationship possible.
2. Continue to provide the highest quality healthcare and cutting edge urologic and urologic oncologic treatments.
Our physicians are constantly researching and learning the newest therapies and surgeries available for all types of urologic and urologic oncologic diseases. Our doctors understand that learning never stops and thus they continue to open themselves to new treatment ideas and cutting-edge procedures.
3. Provide value to our community at large.
We at Urology Associates of Mobile understand that there is more that we can offer outside the doors of our practice. That is why a number of our physicians spend their time on a number of worthy causes from providing healthcare to the less privileged in third world countries to researching and teaching new urologic and oncologic therapies that could benefit the many.
We will continue to expand our services and staff in order to meet these goals.
Summary of Job:
Field and document all incoming clinical related phone calls completing those you can and tasking the appropriate staff member for all other
Duties and Responsibilities:
1. Triage all patient and provider phone calls related to clinical issues. Answer questions based on UAMPA protocol and ensure thorough documentation. For those questions that require Provider Nurse input, task the message to the Provider Nurse and track his/her progress to ensure the task is worked within 24 hours.
2. Complete all over-the-phone medication refills based on UAMPAs protocols.
3. Work all clinical tasks within 24 hours.
4. Schedule patient appointments as needed.
5. Maintain a professional and polite phone demeanor at all times.
6. Perform other tasks as needed or directed by the UAMPA management team or physician partners.
Minimum Job Qualifications:
1. Required license: certified medical assistant or equivalent
2. Three years of relevant experience required
3. Knowledge of Allscripts is not required but a plus
Job Requirements:
1. Employee must be able to communicate clearly with patients.
2. Employee must be able to keep an organized workflow and effectively manage multiple tasks at one time.
3. Employee must be able to be active and mobile for an eight hour period.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Work Location: In person
