What are the responsibilities and job description for the Patient Services Representative position at Urology Associates?
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You are the face of the practice. You need to be able to handle the patient’s needs with grace and efficiency ensuring accuracy at all levels of contact.
Contacts : Interacts with all levels of the URA business organization.
Job Responsibilities :
Prep charts per Nurse direction.
Greet patients – You are the face of the practice.
Ensure that HIPAA regulations are followed at all times.
Enter all demographic and insurance information accurately and completely.
Collect co-pays or amounts due.
Acknowledge all patients as they arrive and address them in a timely manner.
Schedule patients for follow-up appointments.
Schedule patients for recall appointments accurately.
Distribute patient education as required and test / lab order slips as needed.
Ensure patient has contact information for procedures / tests to be scheduled.
Review your email multiple times throughout the day.
Assist Physicians with locating information as needed (referring MD’s, etc.).
Breakdown charts throughout the day, scanning / indexing all new information.
Put charts together for the next day, correcting usual providers as needed.
Prepare charts for late day add-ons.
Settle credit card machine and balance at end of day.
Complete closing duties including locking money bag and preparing transport envelopes.
Straighten front lobby mid-day and end of day or as needed.
Train Front Desk staff when onboarding, learning new areas, work as a team to ensure everyone’s success.
You are a team and must work cooperatively with your co-workers.
Under the supervision of the manager, work with coworkers to ensure daily completion of responsibilities, assigning tasks as needed.
Assist manager with additional tasks as delegated.
Other duties as assigned.
Qualifications :
High school degree or GED required.
Computer skills required.
Scheduling and Front office experience preferred.
Strong organizational skills.
Strong communications skills, both oral and written.
Phreesia, Veradigm (Allscripts) PM and EMR system experience preferred but be willing to train.
Physical Requirements :
Strength
Required to push / pull, lift light objects less than 50 lb.
M anual Dexterity
Required to perform gross body coordination such as walking, stooping. Standing while performing tasks, carrying, and lifting objects. Required to perform simple motor skills and manipulative skills such as typing and writing.
Mobility
Required to sit for long periods of time.
Required to walk and stand (including for long periods of time).
Frequently required to remain in uncomfortable positions for long periods of time, such as bending over equipment, counters, tables, etc.
Visual Discrimination
Required to read computer screen.
Hearing
Required to hear normal sounds with some background noise when answering phones.
Mental Requirements :
Able to process great amounts of information, apply strong problem-solving skills and exercise good judgment.Ability to multi-task.
Travel Requirements :
Daily / weekly, required to travel between office locations for assignments and / or meetings. Occasional travel for meetings or conferences.
