What are the responsibilities and job description for the Medical Call Center Representative position at Urology of Virgina?
Company Description
Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published. Working in a team based environment, our mission is to help patients optimize their urological health.
Job Description
We are seeking candidates with prior clinical experience, to join our team. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude.
- Evaluate patient's needs and determine appropriate site and provider of care.
- Register patients by gathering demographic information with the highest possible proficiency, and verify existing data.
- Promptly and courteously answer and screen incoming calls and route them appropriately according to established customer service guidelines.
- Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients.
- Verify and/or confirm appointments for patients. Provide various types of information to assist patients.
- Arrange the services of an interpreter when deemed necessary
- Ensure that all new patient medical notes from referring providers are scanned into electronic medical chart.
Qualifications
- Possesses strong oral and written communication skills for corresponding with physicians, patients, fellow employees, third party insurance company representatives.
- Athena experience preferred
- Previous experience as RN, LPN, Medical Assistant
- Must possess strong customer skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
