What are the responsibilities and job description for the Surgery Scheduler position at Urology Of Virginia?
Description
Company Overview
Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board-certified urologists, most of whom are fellowship-trained, nationally recognized, awarded, and published. Working in a team-based environment, our mission is to help patients optimize their urological health.
Job Overview
We are looking for a skilled Surgery Scheduler to join our team, responsible for efficiently coordinating surgical procedures, from scheduling surgery dates with hospitals to ensure all necessary pre-operative requirements are met. This role involves proactive communication with patients, collaboration with the Benefit/Auth Team, and meticulous documentation in electronic medical records, demonstrating a commitment to maintaining accurate schedules and providing excellent patient care.
Phones
Duties and Responsibilities
Company Overview
Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board-certified urologists, most of whom are fellowship-trained, nationally recognized, awarded, and published. Working in a team-based environment, our mission is to help patients optimize their urological health.
Job Overview
We are looking for a skilled Surgery Scheduler to join our team, responsible for efficiently coordinating surgical procedures, from scheduling surgery dates with hospitals to ensure all necessary pre-operative requirements are met. This role involves proactive communication with patients, collaboration with the Benefit/Auth Team, and meticulous documentation in electronic medical records, demonstrating a commitment to maintaining accurate schedules and providing excellent patient care.
Phones
Duties and Responsibilities
- Answers telephone within 3 rings in a courteous and friendly manner, directing the caller to the appropriate person or completing the request made by the caller
- Checks individual and group voicemail boxes hourly
- Returns calls on the same day
- Leaves no voice messages in the mailbox at the end of the day
- Schedule surgery date with the hospital
- Update Qgenda with the surgery
- Work with the Benefit/Auth Team to inform patients of surgical estimates, deposits and obtain insurance authorizations
- Makes sure H&Ps, labs, cultures, diagnostic testing and medical clearances are obtained and up to date and that the results are available for review prior to the surgery date
- Ensure timely scanning of pre-op orders, consents, etc. into the patient EMR.
- Schedule pre-op office visit per physician protocols
- Schedule post-op office appointment
- Call patients 7 days in advance of their surgery to confirm surgery date/time and verify that they have not taken blood thinners
- Assist patients with signing of consents, explaining orders and any other patient instructions at the time of the hospital work-up visit
- Informs manager and physician of any potential scheduling conflicts or patient complaints/concerns
- Weekly verify surgery in Office Tracker with the hospital scheduling offices to maximize provider’s surgery time
- Notify the Administrative Manager if a surgery has been cancelled and a provider is able to work back into the office
- Admits patient directly to the hospital when needed
- Submit FMLA, disability, work notes and other papers for patients when needed.
- Greet patients in a professional and courteous manner
- Utilizes electronic medical records for documentation and charting all patient information to include but not limited to phone encounters, appointment scheduling, lab results, provider orders, etc
- Accurately maintains the office schedule and calendars. Verifies that Athena, Qgenda and other scheduling tools match
- Maintain the provider’s electronic calendar
- Assist in the training of new employees as needed
- Scan surgery papers into current EMR system
- Perform other duties as requested
- High School Graduate or equivalent
- 1-3 years related surgery scheduling experience and/or secretarial experience
- Strong oral and written communication skills for corresponding with physicians, patients and fellow employees
- Must be able to communicate effectively with individuals at all levels
- Demonstrate the ability to maintain stable performance under stressful conditions
- Must be able to multi-task
- Proficient in typing (65 wpm). Proficient in Microsoft Office Software to include e-mail software
- Proficient in Athena, Connect Care and Epic
