Demo

Contact Center Representative - Remote

Urrly
San Juan, TX Remote Full Time
POSTED ON 4/12/2025
AVAILABLE BEFORE 6/11/2025

Start ASAP. Work remote—from Puerto Rico. Get paid to help people.

We’re hiring 5 Schedulers based in Puerto Rico to support a growing healthcare program. This is a remote role, but you must be physically located in Puerto Rico.

You’ll be on the phones—outbound and inbound—helping members book appointments for in-home and telehealth services. You’ll also support the Spanish-speaking queue, so fluency in Spanish is a must.

This job’s all about accuracy, empathy, and follow-through.

What You’ll Do:

  • Make outbound calls to schedule and confirm appointments

  • Handle inbound calls from members, mostly in Spanish

  • Document all interactions in the scheduling system

  • Follow up with members if appointments are missed or need rescheduling

  • Make sure every call ends with a clear next step for the member

  • Flag any urgent issues to supervisors right away

What You Bring:

  • Experience in scheduling, customer service, or a call center

  • Comfortable speaking with people in both English and Spanish

  • Know your way around basic systems like CRMs or scheduling tools

  • Work well in a structured, fast-moving environment

  • Show up on time, every time—reliability is non-negotiable

  • Able to work PST hours from Puerto Rico, with a bit of flexibility

The Details:

  • Remote role (Puerto Rico only)

  • Start date: April 21

  • Full-time hours

  • Pay: $15–$17/hour, depending on experience

If you’re dependable, bilingual, and ready to start fast—we want to hear from you.

Salary : $15 - $17

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