What are the responsibilities and job description for the Contact Center Representative - Remote position at Urrly?
Start ASAP. Work remote—from Puerto Rico. Get paid to help people.
We’re hiring 5 Schedulers based in Puerto Rico to support a growing healthcare program. This is a remote role, but you must be physically located in Puerto Rico.
You’ll be on the phones—outbound and inbound—helping members book appointments for in-home and telehealth services. You’ll also support the Spanish-speaking queue, so fluency in Spanish is a must.
This job’s all about accuracy, empathy, and follow-through.
What You’ll Do:
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Make outbound calls to schedule and confirm appointments
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Handle inbound calls from members, mostly in Spanish
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Document all interactions in the scheduling system
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Follow up with members if appointments are missed or need rescheduling
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Make sure every call ends with a clear next step for the member
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Flag any urgent issues to supervisors right away
What You Bring:
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Experience in scheduling, customer service, or a call center
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Comfortable speaking with people in both English and Spanish
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Know your way around basic systems like CRMs or scheduling tools
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Work well in a structured, fast-moving environment
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Show up on time, every time—reliability is non-negotiable
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Able to work PST hours from Puerto Rico, with a bit of flexibility
The Details:
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Remote role (Puerto Rico only)
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Start date: April 21
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Full-time hours
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Pay: $15–$17/hour, depending on experience
If you’re dependable, bilingual, and ready to start fast—we want to hear from you.
Salary : $15 - $17