What are the responsibilities and job description for the Customer Support Representative position at Ursa Innovations?
Our ability to analyze and adapt customer service strategies has given our clients the product recognition and market success they seek from a business development firm. The mission is to boost brand awareness in challenging markets, increase profitability, and expand market share– If you're outgoing, positive, and eager to learn, this is the perfect opportunity to grow your skills in customer service, communications, and sales.
We provide entry-level training on technology usage, consumer relations, product and service knowledge, and market preferences for you to utilize as a Customer Support Representative. In addition to building customer service and client relations knowledge, we are looking for a Customer Support Representative who will be enthusiastic about working with others, creating solutions, developing connections, and continuously learning.
Job Description - Customer Support Representative
As a Customer Support Representative, you will play a vital role in the execution of our sales programs. Your responsibilities will include:
- Initiating and completing customer service and sales process for client products and services through direct introduction to local consumers
- Providing excellent customer service by drawing on knowledge of client devices and technological abilities learned through entry-level Customer Support Representative training
- Proactively monitoring and addressing product and service feedback and complaints, providing valuable insights to enhance client offerings
- Having availability for meetings with other Customer Support Representatives, sales teams, and management to become well-versed in client service, sales protocol, and engagement parameters
- Directly interacting with local customers to drive brand awareness, create sales opportunities, and expand market share for our clients
Customer Support Representative - Preferred Education & Qualifications:
- 1 years of experience in customer service, retail, sales, client relations, or hospitality
- Education in Business, Marketing, Sales, Communications, or a similar field is encouraged
- Strong written and verbal communication skills
- Reliability in time management and completion of daily tasks both individually and collaboratively with other Customer Support Representatives and team management
- High energy, self-motivated, and a team player with a dynamic personality
We take pride in being an Equal Opportunity Employer. We believe that diversity and inclusivity are essential for fostering innovation, creativity, and success in the workplace. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.
Job Type: Full-time
Pay: $42,000.00 - $52,000.00 per year
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $42,000 - $52,000
