What are the responsibilities and job description for the Full Time Customer Service Representative - Bilingual is a Plus! position at Ursa Innovations?
We are a fast-growing firm taking over the Claymont area.
Responsibilities :
- Consistently delivers a remarkable customer service experience.
- Responsible for improving customer retention using strategic programs, services, and excellent communication.
- Works extensively with the customer to provide timely solutions including order entry, order follow-up, shipment tracking, order updates, etc.
- Accepts coaching and takes action to improve performance.
- Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
- Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
- Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
- Proactively looks for opportunities to drive sales growth by identifying new leads.
- Provide a personalized approach that shows customers we can help, regardless of their need.
