What are the responsibilities and job description for the Field Supervisor - 2323538 position at Ursitti Enterprises LLC?
Job Description
Job Description
Field Supervisor
General Work Schedule :
This position regularly requires long hours and occasional weekend (Saturday) and / or on call work. May work beyond a standard fulltime schedule including the number of hours and days worked per week and requires willingness to work evenings and holidays based on business needs.
GENERAL POSITION SUMMARY
The Field Supervisor leads and motivates a team of technicians to meet productivity targets, ensure quality control and safety compliance, and maintain proper truck equipment and supplies. They work closely with the Production Coordinator to revise schedules and communicate with the Field Supervisor on department needs. The Field Supervisor coaches technicians on policies, procedures, and best practices to improve sales and safety, while monitoring job performance and scheduling work assignments based on customer demand and technician availability. They also resolve customer complaints and maintain accurate job records. The Field Supervisor reports regularly to the Field Supervisor on team performance, job status, resource needs, and vehicle inspections, identifying opportunities to improve sales and customer satisfaction. Finally, they implement and enforce company policies and participate in meetings with management to review departmental needs and progress, while filling in for technicians as needed.
ESSENTIAL FUNCTIONS OF THE POSITION
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to complete each essential function (job duty / requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact Management for additional information.
Job Duties and Responsibilities :
Lead and motivate the field team to meet productivity targets, including holding daily huddles with assigned technicians.
Conduct regular job site visits to ensure quality control, safety compliance, and proper truck equipment and supplies.
Work with the Production Coordinator to revise schedules and communicate daily with the Field Supervisor on department needs.
Train and coach technicians on policies, procedures, and best practices to improve sales and safety
Job Description / Position Summary :
Monitor job performance and provide feedback for improvement.
Schedule and coordinate work assignments based on customer demand and technician availability.
Resolve customer complaints and issues during jobs.
Maintain accurate job progress, material, and labor records.
Report regularly to the Field Supervisor on team performance, job status, resource needs, and vehicle inspections.
Verify truck equipment and supplies through vehicle load and appearance inspections.
Ensure compliance with safety policies, standards, and OSHA requirements by conducting regular safety audits.
Identify opportunities to upsell and cross-sell additional services to customers to improve sales and customer satisfaction.
Implement and enforce company policies and procedures, with a focus on safety and efficiency.
Participate in weekly and bi-weekly meetings with management to review departmental needs, progress, and improvement opportunities.
Provide performance coaching and regular reviews to assigned technicians, with an emphasis on development and improvement.
Fill in for technicians as needed, based on schedule availability and taking into account any call-offs, vacations, or other absences. Additional Requirements :
Excellent written, verbal and negotiation skills; effectively communicate with a diverse workforce and customer base.
Ability to multi-task, prioritize and delegate tasks and duties to technician staff in a complex environment.
Effective project management and time management skills.
Proactively assist team members, managers, and technicians. Step in and help when and as needed.
Ability to effectively problem solve by analyzing situations and applying creative and timely solutions.
Accountability Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
Collaboration Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as ones own.
Instill Trust Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
Change Management Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
Detail Oriented Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.
Leads by example in following the Company Code of Business Conduct (Ethics)
Job Description / Position Summary :
Computer Skills / Special Equipment Knowledge :
Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
Ability to learn and operate necessary computer software
Advanced communication / negotiation skills
Ability to drive / operate industrial equipment including trucks, forklifts, loaders, compressors, etc.
WORK SCHEDULE
In general, a Field Supervisors work week consists of five weekdays with the addition of on-call and weekend (Saturday) availability.
Field Supervisors routinely work forty hours (40), and sometimes more, hours per week based on business, staffing and customer needs.
Field Supervisors are expected to be regularly involved in daily departure and return of technicians as well as working some evenings and holidays as required by staffing and business needs. Travel is required.
Periodically, Field Supervisors may find it necessary to arrange their schedule to fill staffing gaps due to technician absences, scheduled Paid Time-Off, special / promotional events or other business demands.
WORK ENVIRONMENT
Field Supervisors generally work in a multitude of environments including office spaces, warehouse environment, and on-site with technicians and customers. The working environment involves the use of office equipment, such as computers and telephones, machinery / mechanical equipment, ladders and heavy equipment (forklift). Exposure to moderate noise, outdoor elements (heat and cold) and airborne particles
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by management as deemed appropriate. This document does not represent a contract of employment and does not change the at-will relationship. This organization reserves the right to change this job description and / or assign tasks for the employee to perform, as the Company may deem appropriate.
