What are the responsibilities and job description for the Customer Field Support Engineer position at Ursus, Inc.?
JOB TITLE : Customer Field Support Engineer
LOCATION : Hybrid in Cedar Rapids, IA or San Jose, CA
DURATION : 6 month contract
PAY RANGE : $55-65 / hour
TOP 3 SKILLS :
Python Experience
Jira and GIT experience
GNSS testing and debugging
COMPANY :
Our client, a multinational electronics company is recruiting for a Customer Field Support Engineer. If you meet the qualifications listed, please Apply Now!
OVERVIEW & IMPACT :
Applicant will focus on triage of customer, field and local test issues while improving efficiency of process and tools. Some travel required.
JOB RESPONSIBILITIES :
Keep platform software issues synced with internal issues
Validate Jira / data (collect logs, get replication procedure, etc)
Replicate & Triage Issues, provide feedback
Minor tools edits / improvements
Use the Continuous Integration system (python edits and database queries)
Keep stakeholders informed
Coordinate between teams
Potential to support certification testing on site (US, Europe, Asia)
QUALIFICATIONS & REQUIRED SKILLS :
Python
Excel, Word
Jira (or equivalent issue tracking system)
GIT (or equivalent version control system)
Additionally, we look for the following universal qualities in all candidates :
Resourceful Achiever : self-motivated and proactive, you flex to try new approaches and creatively solve problems
Avid Learner : you thrive with challenges, seek continuous growth and improvement, and seek data to prove your hypotheses
Devoted Professional : you are diligent and deliberate in your work, leveraging your expertise to deliver results without ego
Thoughtful Collaborator : you build relationships across teams, offering help and welcoming ideas from others to drive work forward in an inclusive manner
PREFERRED SKILLS (optional)
GNSS test and debug
Embedded firmware debug
Matlab
C programming for PC and Linux desktop applications
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