What are the responsibilities and job description for the Desktop Support position at Ursus Inc?
JOB TITLE : Desktop Support
LOCATION : Onsite in San Antonio, TX
DURATION : 12 month contract
RATE RANGE : $17-22 / hour
TOP 3 SKILLS :
Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
Familiar with LCD projectors and TV / Monitor.
Company : Our client, is the nation's largest provider of electric and natural gas services.
JOB DESCRIPTION
Provides tier 1 (intermediate level) maintenance and support for our client's desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.
Tasks and Responsibilities :
Unpacking and configuring new hardware
Provide end user training on basic use and functionality of supported devices and software.
Documentation and training of troubleshooting guides and installation procedures.
Provide equipment relocations for our client's desktop computers, laptop computers and computer peripherals
Research, identify and develop alternative solutions when new problems are encountered
Fully document all interactions in the ticketing system.
Maintain technical skills through independent research.
Minimum Qualifications
ssociate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR Relevant work experience in an IT Technical environment.
Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
Familiar with LCD projectors and TV / Monitor.
Basic knowledge of setup, support, and maintenance of printers, and plotters.
Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
bility to develop and maintain working relationships with customers and support teams.
Strong analytical and problem-solving abilities.
Well-developed written and verbal communication skills for interaction with all levels of personnel.
bility to meet goals and objectives.
Effective interpersonal and customer service skills
bility to make recommendations and independent decisions.
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
Comfortable with change and ability to adapt to the changing needs of our client, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
bility to work rotating work schedules to ensure adequate support is provided for customer requests.
bility to distinguish colors to identify electronics components and wiring.
Preferred Qualifications :
Relative Certifications
Relative experience in supporting utility construction & maintenance
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