IT Operations Support Engineer

JOB TITLE: IT Operations Support Engineer
**TOP 3 SKILLS:**

• End user support
• Windows (primary) & MacOS
• Active Directory

LOCATION: Onsite at the Bedford, MA office
DURATION: Direct hire
RATE RANGE: target base salary $100K

SUMMARY:

RESPONSIBILITIES:

• Primary escalation point for all client hardware and software related needs
• Support client related operational tasks
• New client hardware imaging and deployments
• Application deployments and upgrades
• Windows 10/11 operating system support
• Business productivity and manufacturing application support
• Site level Active Directory object management
• User, group and computer object management
• Support of Office 365 / Exchange Online related tasks
• Support of remote users
• Basic Windows server support
• Documenting current practices and policies
• User Education efforts for onsite requirements or general requirements

QUALIFICATIONS:

Technical requirements:
• A minimum of 3-5 years hands on experience
• Experience working with MS Office , Office 365, & Mac OS
• Experience working with Active Directory
• Experience with Help Desk software
• Experience working with client imaging and software deployment products
• Experience working in an IT environment that leverages both external and internal resources.
• Prior experience with the following is a plus:

o Basic understanding of networking technologies
o Experience with InTune/Mobile BYOD administration
o Familiarity with Azure in a hybrid environment
o Experience in a manufacturing environment

Skills/values:
• Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients
• Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
• Detail-oriented and self-motivated and be able to work independently
• Exceptional oral and written communication skills and the capability to work with customers at all levels
• Proven ability to identify process improvement opportunities, develop recommendations and document processes
• Proven ability to work as a team player in a cross-functional team environment
• Exceptional work ethic
• Must be able to follow defined processes and develop processes where lacking
• Must be able to multi-task, as the support environment requires attention across multiple areas
• Flexibility to work outside normal business hours as required by position and assignments

Nice to haves:
• Conversational Level German

Education:
•Bachelor's degree in business, IT, IT apprenticeship or related field preferred

Travel Requirements:
• occassionally travel between Boston offices

IND123