What are the responsibilities and job description for the Rider Experience Coordinator position at Ursus, Inc.?
JOB TITLE : Rider Experience Coordinator
LOCATION : Foster City, CA (onsite)
PAY RANGE : $25 / hr
DURATION : 6 months
TOP 3 SKILLS : JOB DESCRIPTION
s a PUDO Attendant, you will serve as the real-time, in-person human point of contact for Employee Riders at designated areas; including providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.
Responsibilities include :
- Uphold a safety-centric, inclusive, and open-communication culture
- Passenger Assistance : Greet passengers and provide them with a warm and welcoming experience
- uthenticate riders via badge scanners
- Hail
- vehicles back and forth between locations
- Communicate with cross-ops partners via vehicle slack threads
- Light crowd control
- Service status communications
- Willingness to work flexible shift hours and locations
Requirements :
Preferred Skills
IND123
Salary : $25
