Transform Facilities at JLL with your leadership experience as a Regional IFM Lead on a large tech client account.

The Regional Facilities Manager Lead oversees, guides, and mentors a team of Sr. FMs, FMs, AFMs and Chief Engineers with responsibility for service and customer experience. Leads all Integrated Facilities Management activities for the Central portfolio region of the U.S. Works closely with senior client contacts to ensure consistency and quality service delivery and implementation of operational activities. This position will also act as a key leadership contact for client sites their respected region.

Job Title: Central Region Integrated Facilities Management Lead

Schedule: Hybrid, 3 days working on-site Monday-Friday, 8:00 AM to 5:00 PM

Location: SE Austin client site - other sites in region (TX, IL, OH, CO, NC, FL & TN)

Reports to: Account Lead - North America

Type of Employment: Full-time w/JLL employee benefits within 1 month of employment

Travel requirements: Central U.S. sites client sites in assigned region a couple times a quarter/every other month for 2-3 days

Additional Perks: annual bonus, company provided cell phone, laptop, travel reimbursement

What your day-to-day will look like:

• The Regional Facility Manager Lead (RM), will be responsible for the delivery of quality facility management services in multiple sites across the central portfolio region of the U.S.

• The RM coordinates account related deliverables and responds to client satisfaction issues for effective reporting and service

• Manages the administration of Computerized Maintenance Management System (CMMS) system elements within their region. Owns the responsibility of the processing of work orders and related invoicing to reconcile vendor activities, coordinate site resources, and engineering delivery.

• The RM performs facility condition inspections to grade building systems and schedule maintenance projects and maintain account financials

• Manage vendor performance to satisfy client's request within scope of service

• Work with Americas Account Director to oversee the delivery of maintenance/repair services, work place experience and excellent client/customer support.

• Coordination of Site Engineering teams for effective asset management and work order resolution with strong partnership with the Engineering and PDS/MAC/OP teams.

• Ensure client satisfaction with delivery of Facility Management and Workplace Experiences services and provide a lead role in monitoring and increasing customer satisfaction

• Interface with customers of client properties- RM is the face of JLL customer service at the regional level

• Key in the development and management of capital budgets

• Support the Account team in the implementation of short and long-term projects/initiatives for the client

• Accomplish key performance indicators as identified by the Account

• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client

• Maximize utilization of suppliers, preferred vendors/contractors

• Evaluate technician and subcontractor performance

• Ensure compliance with Jones Lang LaSalle minimum audit standards and client’s standard processes

• Any and all other duties and tasks assigned

Required Skills and Experience:

• High School Diploma or equivalent

• Bachelor’s degree in business management, engineering related

• Must be located in Austin, TX metro area (relocation assistance is not available for this role)

• 15 years of proven work experience managing multiple commercial facilities within a geographic region as a third-party provider, corporate, or as a consultant

• 10 years of proven people management/supervisory work experience leading an Integrated Facilities Management team

• Knowledge of commercial real estate, HVAC, electricity, telecommunications, furniture and building energy management systems

• Experience managing a multi-million sq ft class A building portfolio is required

• Prove Success in managing hard and soft services, including vendor management

• Proven success managing subtenants and lease portfolios, lease management

• Proven success in working at corporate headquarters

• Experience in expense and budgeting management

• Experience in capital planning and capital projects

• Customer experience and relationship management skills

• Strong organizational and management skills

• Excellent communication and computer skills

• Data Analysis skills

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

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