Critical Facilities Manager

Summary

The Critical Facilities Manager is the single point of contact responsible for facilities management, assisting the Regional Program Manager and the Facility Management team with the delivery of quality facility management services through a team of Facilities Supervisor’s and Operating Engineers. This role coordinates and manages service delivery to ensure key stakeholder satisfaction at assigned facilities. The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders. In this role, you have the opportunity to shape a portion of the digital economy as well as the careers and lives of the teams supporting operations.

Principal Duties and Responsibilities

Task will include but not be limited to:

• Ensure maintenance and continuous operation of all data center systems including fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, switchgear), cabling (data and voice, broad band), lighting and temperature controls systems, critical environments, light construction (painting, doors, locks), digital systems (fire alarm, duress, card access, radionics, CCTV), and Audio/Visual services. Utilize staff and contracting with outside vendors as necessary.
• Develops, reviews, and approves Critical Environment work efforts. Mission Critical Statement for assigned facilities and systems.
• Manage critical environments team including hiring, training and personal development.
• Identify the maintenance objectives of the facility and incorporate those objectives into a documented plan that include preventive, predictive and reactive maintenance procedures.
• Identify safety hazards within the data center and incorporate the remediation of such hazards to ensure that the data center’s staff and occupants work in a safe environment. Implement, administer, and manage safety training program.
• Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the data center’s infrastructure. Responsible for alerting management of building discrepancies.
• Develop a procedure plan which would include planning for infra-structure upgrades, maintenance, repairs, critical spare parts, safety (PPE), equipment replacements and data center modifications to ensure the data center’s future capabilities are maintained.
• Responsible for providing technical input and support to facility projects and modifications, including construction support, commissioning, and final acceptance, as applicable.
• Maintain all infrastructure and compliance documentation for the data center including up-to date data center drawings and one-line schematics as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law.
• Responsible for overseeing the activities of contractors working within the data center either as representatives of the data center itself or tenants operating within the data centers.
• Prepare and report on KPIs to track team performance.
• Responsible for advance training and notification to all contractors so that they are informed and knowledgeable with respect to the data center’s critical functions and the work they are to perform, including an incident contact response list.
• Ensure that the Data Center Work Rules are well-understood process among the data center staff, engineers, tenants and contractors who perform work on the data center’s critical infrastructure.
• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information. Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
• For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress.
• Performs additional job duties as requested.

Minimum Requirements:

Education & Experience

• Hands-on experience working in a data center/critical facility, including UPS.
• Systems, emergency generators, and switchgears.
• High School diploma or GED equivalent
• Seven to ten years of JLL engineering experience or equivalent industry experience
• Five to seven years supervisory experience.
• Moderate knowledge of a variety of manual trades such as carpentry, electromechanical repair,
• etc.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance
• instructions, and procedure manuals.
• Ability to read, analyze, and interpret technical procedures, or governmental regulations and
• codes.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before small groups of tenants or fellow employees.
• Demonstrated verbal/written communication skills.

Other Skill and Abilities

• Ability to use drawings, specifications, shop math and various measuring or testing instruments.
• Working knowledge or the capability of developing proficient knowledge of Microsoft Word,
• Microsoft Excel, Outlook and Microsoft Access and any other software packages.
• Must be able to professionally interact with tenants and contractors.
• Demonstration of leadership ability, presentation capabilities and organization skills.

Preferred Requirements:

• Corrigo Experience.
• MCIM / Salesforce Experience.
• Zendesk Experience.
• Service Now Experience.
• Physical Requirements:

This position will require the following:

• Walking large, campus-like settings.
• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including:
• Lifting a minimum of 50 lbs.
• Climbing stairs and navigating rooftops to access equipment.
• Using ladders up to 30 ft and working from heights.
• Ability to Climb a ladder with a 300-lb weight limit.
• Must be able to work different schedules.
• Must be able to work Holidays.
• Must be able to respond to site emergencies.