Director, Lease Administration

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 93,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL.

About JLL – Lease Administration

We are seeking a Lease Administration Director to join our Lease Administration team. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business.

What this job involves – Responsibilities “Being a trailblazer and breaking new ground”

As a Lease Administration Director, you will have exposure to the full scope of our Lease Administration platform. You will bring a strong knowledge & familiarity of Corporate Real Estate to our clients and other team members and will be responsible of effectively managing & developing diverse and dynamic Lease Administration Teams. You will maintain and develop relationships with our clients and will serve as a point of client escalation. As an expert in Lease Administration and Client Relationship Management, you will participate in client presentations, and your expertise will ensure we continue to expertly support our clients and grow our core business.

To be successful in this role, you will have a strong knowledge of Lease Administration and Corporate Real Estate. You will lead and develop dynamic teams, have strong relationship management experience, and will exhibit a customer first mindset with a proven ability to exceed client and key stakeholder expectations.

As a Lease Administration Manager, you will be responsible for managing multiple teams which are providing a full scope of Lease Administration services for clients including:

• Serving as Executive Relationship manager and point of client escalations
• Communicating with the JLL Account Manager(s) on important issues on on-going performance
• Assuming primary responsibility for client satisfaction of lease administration team
• Providing assistance to the national lease administration group when requested
• Overseeing the performance, career development and deliverables for as many as 8 client teams through the supervision of multiple team Managers and/or Supervisors
• Assuming responsibility for timeliness and accuracy of client reporting
• Ensuring account teams are complying with internal controls and compliance steps, ensuring immediate mediation of errors and putting performance plans in place as necessary
• Documenting and sharing best practices and participating in efforts to document and strengthen internal controls and improve data quality
• Participating in prospective client presentations
• Support, exposure and leadership of other special projects as assigned by manager

Sound like you? To apply you need to be:

The Candidate: Qualifications

• The ideal candidate will have a bachelor’s degree with at least 10 years of work experience in Lease Administration, advanced knowledge of Real Estate Accounting practices or Property Management (of which at least 5 years is Lease Administration or closely related)
• 5 years previous experience in a supervisory role, operating at a strategic level with both internal and external teams
• Strong financial/analytical skills
• Strong leadership skills
• Ability to spot issues proactively and head them off and/or start the solutioning process
• Ability to coach and mentor junior talent as well as effectively deal with poor performers
• Ability to understand and interpret data, and use of technology to be more efficient
• Desire to learn and grow
• Willingness for light travel

The Candidate: Dynamic and Highly Skilled

You’ll need to be dynamic and technologically savvy and utilize software to support planning solutions and communicate ideas clearly with planning team and lines of business. You will be successful if you have advanced skills in Microsoft Excel to slice, dice, and filter large data sets. Proficiency in Microsoft Office suite (Word, Excel & Outlook) and ability to consolidate data and master company specific account and database programs is highly valued. You will have a keen ability to interpret complex commercial lease language. You will have an eye for detail with the ability to process work quickly & accurately, often under pressure situations or time-sensitive deadlines. You will be able to adjust to changing priorities with ease and grace. Superior attention to detail, and maintaining high levels of organization at all times, are essential for success in this role.

The Candidate: Organized, Open and Flexible

Strong, proactive and effective communication skills are important – both written and spoken – and we’ll expect you to work independently, multi-task under pressure, and manage your time to meet deadlines. You will keep on top of tasks and will remain agile, as you’ll often need to reorganize your time day to day, to deal with your team’s changing necessities and requests. An individual with strong interpersonal skills with an ability to interact with executive level external and internal clients will be successful in the role. Ability to build successful, long-term and growth-oriented business relationships (with clients, team members, direct/matrix reports), exhibiting resiliency with needed. You will openly embrace change and have passionate for driving yourself, the team and the firm forward. Most importantly, you’ll want to work as part of a diverse, collaborative, driven and professional team.

Behavioural Competencies

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energizes others

What you can expect from us

We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL.

Apply today!