What are the responsibilities and job description for the Guest Service Manager position at US AMR-Jones Lang LaSalle Americas, Inc.?
Exciting opportunity: Guest Service Manager in Chicago, IL.
Lead our welcoming team at a prestigious location, creating unforgettable first impressions for employees and visitors. As Guest Service Manager, you'll oversee lobby operations, ensuring seamless experiences through efficient visitor management, identity verification, and personalized assistance. Reporting to the Senior Soft Services Director, you'll shape our Guest Service Program, making every interaction count.
Ideal for a friendly, proactive professional who thrives in a client-facing role.
What will some of your day look like?
Supervise the daily operations of the Guest Service Program and Associates
Greet / host / provide support for guests, visitors, and employees and issue temporary badges
Building/Campus/Area Information Center
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Organizes and maintains lobby / front desk areas
Resolve problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
Assists with the coordination and scheduling of office/building maintenance activities including luggage storage, lost & found, and umbrella management
Works collaboratively within the facility management and transportation team
Anticipates and responds to Client’s needs and concerns
Oversee the associate temporary badge program tracking system
Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations
Conduct daily check in’s to ensure GSA’s are providing the best service as possible and that our desks / lobby areas are in top condition at all times.
Assist the conference services team with event execution.
Draft weekly Guest Service schedules and oversee schedule requests.
Approve weekly timesheets and assist in the hiring, training and coaching of the team.
Additional job duties, as requested
Who are we looking for?
Required
High school diploma or GED
2 years of experience in Hospitality, Soft Services, or Operations Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Excellent Verbal and written communication skills
Proficient skills in Google Suite (Gmail, sheets, slides, docs).
Preferred
Previous Supervisory or Management experience
Knowledge of the commercial real estate industry
