What are the responsibilities and job description for the Manager, Data Center - Critical Environments position at US AMR-Jones Lang LaSalle Americas, Inc.?
Job Summary
The Data Center Facilities Manager will be the single point of contact responsible for facilities management, assisting the Regional Program Manager and the Facility Management team with the delivery of quality facility management services through a team of Facilities Supervisor’s and Operating Engineers. This role will coordinate and manage service delivery to ensure key stakeholder satisfaction at assigned facilities.
Responsibilities
Manage and design risk mitigation programs and procedures to ensure maximum up-time in a complex data center environment.
Provide leadership, management, and technical oversight for the client's data center portfolio, including critical environments and associated equipment & systems.
Ensure proper engineering procedures and standards are maintained to ensure safe and efficient operation of facilities within budget.
Support the Building Engineers in their day-to-day operations and maintenance of critical infrastructure.
Report abnormal or critical conditions to relevant client and JLL management.
Develop contingency plans for equipment failure and demonstrate strong leadership during incident management.
Review metrics and compare against industry benchmarks to meet or exceed KPIs.
Establish scopes and appoint resources for programs and projects, ensuring business requirements, performance specifications, planning, cost, safety, and resources are addressed.
Establish engineering processes and procedures and provide oversight for engineering team at all staffed sites.
Provide management and engineering support for utility/electrical/mechanical switching scripts and procedures.
Contribute to annual financial plans by identifying unforeseen emergency expenditures throughout the year.
Monitor and report cost savings and value-add opportunities for the region.
Deliver monthly reports, dashboards, and equipment status updates to JLL management and the client.
Collaborate with project management on projects and construction activities supporting critical operations.
Review and comment on engineering design documents and provide recommendations on electrical systems for data centers.
Ensure proper closeout and commissioning procedures are followed, and operational drawings and configuration management are maintained.
Establish training and monitoring programs for Operations staff and contractors working in critical facilities.
Ensure safety protocols and emergency training plans are followed and documented.
Lead or participate in special engineering studies, audits, and analysis for the client's portfolio.
Qualifications
Minimum of 7 to 10 years of experience in critical operations.
Strong familiarity and working knowledge of critical equipment and technical expertise in electrical systems, HVAC, IT systems, and critical environments.
Availability for 24/7 support of critical operations and events.
Strong relationship-building and collaboration skills.
Experience in negotiating contracts and preparing RFPs related to critical infrastructure maintenance activities.
Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical individuals.
Knowledge of policies, procedures, regulations, codes, and standards.
Experience supervising or overseeing the work of building engineers, electricians, IT specialists, mechanics, and vendor contracts & personnel.
Benefits
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits, include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Compensated for Holidays Worked
- Pay differential for Night Shift Employment
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
