Regional Facilities Manager

The Regional Facilities Manager is the manager for multiple site teams and provides leadership and direction to highly skilled facility Managers and their technicians in delivering facilities management services in a Healthcare environment. This position is responsible for maintaining a high level of client communications and feedback loops. It is the key activator for achieving the expected level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators

MAIN ROLES AND RESPONSIBILITIES:

• Sets overall vision and leadership for the facilities team.
• Establish and execute strategic direction for operations and maintenance team in alignment with client goals.
• Ensure client relationship and communications around facilities management in region.
• Work through others to ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities.
• Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets.
• Utilize data to develop trends and insights that will drive continuous improvement in the site performance.
• Manage third-party contractors / vendors engaged in operating and maintaining properties.
• Team with Contract Manager to bid and contract for scheduled and operational maintenance and project services.
• Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
• Work through others to maintain site performance indicators.
• Lead / assist in site incident investigation, utilize structure problem solving to identify root cause of failures.

CLIENT RELATIONSHIP MANAGEMENT:

• Develop and maintain an ongoing relationship with regional client.
• Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.
• Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.

EMPLOYEE MANAGEMENT:

• Establish and maintain a safety-first culture by working through others to promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Work with Facility Managers to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality of service delivery and further the client partnership.
• Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities.
• Work through others to ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible.
• Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken.

FINANCIAL MANAGEMENT:

• Develop and maintain operating budgets for all sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.
• Work through others to meet facility-specific cost savings targets.
• Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
• Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.

SKILLS / QUALIFICATIONS:

• Superior client relationship management skills.
• Experience in managing through others
• Demonstrated experience in a healthcare environment a plus.
• Demonstrated negotiation skills.
• Ability to plan and manage within budget and time constraints.
• Strategic thinker with strong implementation orientation.
• Basic understanding of commercial leases, contract documents and routine accounting methods.
• Ability to multitask and work without direct supervision.
• Excellent prioritization and conflict resolution.
• Possess strong written, verbal and people skills. Strong organizational skills and collaborative management style