Relocation Management Team Lead

What this job involves / Key Responsibilities

• Lead and manage a team of relocation specialists, providing guidance, support, and performance evaluations. Develop strong performers into future leaders.
• Strong knowledge of domestic and international relocation processes and best practices.
• Develop and implement strategies to improve relocation processes and enhance client experience
• Serve as the primary point of contact for key clients and internal stakeholders
• Oversee complex relocation cases and provide expert advice on policy interpretation and application
• Monitor team performance metrics and implement initiatives to improve efficiency and quality
• Collaborate with other departments to ensure seamless service delivery
• Stay updated on industry trends, best practices, and regulatory changes in global mobility
• Develop and maintain relationships with vendors and service providers
• Prepare and present reports on team performance and relocation program outcomes
• Contribute to the development of new relocation policies and service offerings
• Ensure operations manual and playbooks are in place and updated

Project Management Skills

• Oversee the entire project flow from implementation to close out & handover.
• Kick-off construction projects, identify stake holders, and support the client during scope and program development. Provide pricing scenarios as needed to narrow the project’s scope.
• Prepare RFPs needed for vendor and contractor services as well as manage the contractor, vendor selection process (negotiates contracts with each vendor; interfaces with architects, client staff, property managers and vendors).
• Collaborate across all platforms including transaction managers, facilities managers, building engineers, occupancy planners, low voltage managers, and move managers, among others.
• Organize and chair appropriate project related meetings, either in person or virtually. Send out meeting minutes and follow up points to all parties. Coordinate development activities associated with project assignments.

• Apply technology to drive change and provide data accuracy for reporting. Provide status updates and other regular reporting as required by the client.
• Develop and maintain a proper project schedule to manage all related activities
• Develop a Risk Register to identify and mitigate any and all risks to the success of the project.
• Use best practices to eliminate ‘scope creep’.
• Determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
• Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions, organize move orientations, and resolve post-move issues
• Manage change order requests against scope and field conditions.
• Develop any punch list activities for assigned scope or develop list of Day 2 items.
• Review, revise, reconcile and verify invoices within the timeframe specified by accounting
• Assure completeness of all JLL internal and client project administrative close-out activities.

Safety:

• Champion safety by ensuring JLL guidelines are followed.
• Ensure project delivery complies with Heath, Safety and Environmental requirements.

Business Development:

• Customer-focused mindset with a commitment to service excellence.
• Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships and maintaining existing client relationships.
• Functions as a subject matter expert for a specific product or service.
• Able to communicate all available products and service offerings of JLL. Contributes to the development of new product and service delivery ideas for the business unit.
• Understand RFP/RFQ documents, contract and proposal terminology
• Estimate proposal pricing as it relates to man hour assignments per specific project sub-task or price whole project depending on size
• Participate in presentation interviews, convey key points and answer potential client questions with a firm understanding of the project and the potential client

Financial acumen:

• Financial management including cash flows, anticipated cost reports and monthly reports. Serves as liaison between client, finance team and vendors.
• Maintains a benchmarking program for RPM team to understand current costs and identify opportunities for savings to the client.
• Work directly with Sourcing to identify vendors that bring best value and service the client.
• Manage invoices against scope and work performed. Close out all financials at end of project and collect required lien waivers on behalf of the client.
• Responsible to ensure that JLL is compensated fairly for our work performed on RPM activities. Must read and understand related contract terms.

This position offers an exciting opportunity to lead a team of relocation professionals and shape the future of our relocation services. The successful candidate will play a crucial role in ensuring seamless relocations for our clients while driving team performance and growth.

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

Experience Required

• 4 - 6 years of facility, project or construction related experience in a Corporate Real Estate Environment Background in project management, construction management, architecture or project strategy planning is desirable
• Minimum 3-5 years as Relocation Project Manager or related experience

A relationship builder

Excellent verbal and written communication skills are vital. You must establish and grow relationships with all levels of the organization & external clients. As Team Lead you will help your team members grow and develop their own skillset.

Tech minded

The real estate and construction industries are consistently changing with technology. You will need to make technology work to your advantage. You must demonstrate proficiency in the use and application of project management technology tools and continually seek opportunities to develop your skillset.

An achiever

You’ll have a proven track record of results as we will expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment.

• Highly organized with strong analytical skills.
• Efficient and focused on tasks that move projects forward.
• Adaptable, able to work both in a team environment and independently.
• Ensure a One Team mentality by developing and maintaining relationships with client, facilities team, and key stakeholders.
• Demonstrate the ability to create a solutions-oriented environment focused on delivering value to the client.
• Operates independently on activities relevant to project. Defers policy issues and employment related issues to higher management.
• Most importantly, you’ll want to contribute to a diverse, supportive, and talented team.

Benefits:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• 401(k) plan with matching company contributions
• Medical, Dental & Vision Care
• 6 weeks of paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible Work Arrangements may be available
• Executive Benefits