Smart Building Performance Manager

What this job involves –

Support portfolio-wide operational teams on the Client account through leveraging a newly deployed Smart Building operational data and analytics technology platform. The position will have primary responsibility for the administration and day-to-day operation of the Smart Building platform. Duties include analyzing portfolio and building-level data and trends, supporting account leadership, and building teams to maximize platform utilization and show the operational benefit of the technology and associated processes. In-depth platform training will ensure the right candidate's successful transition into the role.

What is your day to day?

• Act as the System Administrator to ensure end-users are configured correctly and assigned to the correct accounts, roles, and access levels.
• Support and troubleshoot day-to-day issues or anomalies within the Smart Building OT platform and initiate corrective action with on-site building level teams or third-party vendors as required.
• Act as a subject matter expert to ensure site teams have support during onboarding, adoption, and utilization of the platform tools and solutions.
• Work with account leadership and analytics/business intelligence support teams to develop required KPI and reporting requirements.
• Facilitate the transformation of how the account manages reactive work orders, preventative maintenance schedules, and capital planning in a collaborative environment using data and analytics as critical decision criteria.
• Support the operational and technical functionality of building systems and infrastructure, including operational KPIs, and monitor data and analytics outputs accordingly.
• Leverages the data platform and analytics to help site teams identify potential issues or improvement opportunities via 'faults' or 'events.' Coordinates findings with site teams.
• Support efforts in energy management, sustainability, and facility/property management as required to develop ROI calculations, secure budgets, and support improvement projects. Support the measurement and verification (M&V) of key metrics in areas such as energy or other operating expense reduction efforts where supporting system data is available. Identify additional data sources that may be integrated into the platform that defined metrics.
• Coordinate with and support site teams to prioritize and triage incoming issues, submit and manage work orders, and collaborate with vendors and JLL personnel on-site in any remediation and verification of long-term resolutions.
• Contribute to implementing and ongoing management of event notification (fault detection & diagnostics (FDD)) rules and capabilities within the data platform.
• Identify opportunities for broader system or hardware integrations (meters, control systems, gateways, etc.) and software implementations that support the growth of a data-driven building management environment.
• Coordinate with site teams to monitor critical systems in emergency response scenarios. Assist in the prioritization and categorization of these events and their overall impacts.
• Coordinate with and support site teams on effectively adopting and utilizing the OT data system in day-to-day operations. Focus on streamlining existing processes and enhancing operations through data, analytics, and automated workflow. Facilitate site personnel adoption by providing subject matter expertise and support through active engagement and management routines.

Desired experience and technical skills

Required

• A bachelor's degree in engineering (or substantial professional experience or related field) with direct knowledge of building systems and operations.
• Experience in building systems (ideally HVAC/mechanical or controls) design, commissioning, retro-commissioning, optimization, and analysis
• Leverage time-series data and analytics to identify performance deficiencies, anomalies, or improvement opportunities. Support site teams to determine root causes, develop specific remediation plans or projects, and aid in verifying results by leveraging the operational platform.
• Participate in developing strategic portfolio-level plans, projects, and programs to drive performance improvement, optimization, and operational efficiencies.
• Strong empirical analysis skills: quickly process and understand data in troubleshooting and problem-solving.
• Ability to contribute to the creation of client-ready materials, reports, and visualizations
• Strong communication and presentation skills targeting audiences (technicians to leadership teams) are required. A clear, concise, collaborative, and engaging communication style is preferred.
• Ability to master a new software product and platform quickly.
• Comfortable working autonomously and driving results without continuous supervision
• (Probably most important): a strong and unwavering desire to make things work properly—even when there are obstacles.

Preferred

• Experience in commercial or corporate real estate and facility operations or property management
• Certifications such as Certified Energy Manager, Professional Engineer, etc.
• Experience deploying, managing, or upgrading building automation systems or other direct digital control, commissioning, and monitoring technologies.
• Experience with Fault Detection & Diagnostics (FDD) software and processes: i.e., deploying, managing, tuning, and operationalizing results from FDD applications in operating buildings.
• Experience with utility metering (electrical, gas, water) design, installation projects, integration, maintenance, hardware, etc.