What are the responsibilities and job description for the Hotel Customer Service Agent NF-02 position at US Army Installation Management Command?
Duties
- Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
- Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
- Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
Requirements
Conditions of Employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required
- Satisfactorily complete an employment verification (E-Verify) check.
- Males born after 31 December 1959 must be registered or exempt from Selective Service, visit: www.sss.gov.
- Position, duty hours, location and/or activity are subject to change based on mission requirements.
- Work hours may involve weekend, weekdays, holidays and night duty.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, and favorable completion of a Tier 1 background investigation is required.
Qualifications
Minimum Qualifications:
- Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.
- Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
- Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
- Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
- Ability to use office automated equipment in the performance of the required duties.
- Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.
Education
This job does not have an education qualification requirement.
Additional information
Area of Consideration:
- The Area of Consideration for this vacancy announcement is worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
Manual Applications:
- If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 pm EST on 04/10/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
- This is a pay-banded position.
- Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
- Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
- Incentives will not be paid.
- Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid.
- It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF Applicant Information Kit.pdf ).
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated on the following competencies: Minimum Qualifications, Assessment Questionnaire, Conditions of Employment, and Integrity Certification.
Applicants can claim the following eligibilities:
- NAF Preference - Involuntarily Separated From the Military
- NAF Preference - Spouse Employment Preference (SEP)
- NAF Priority Consideration - Business Based Action
- NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
- NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
- NAF Priority Consideration - Outside Applicant Veteran (OAV)
- NAF Priority Consideration - Parent of a Veteran (OAV)
- NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)
Note to applicants:
- Please include name and contact information for at least two (2) professional AND personal references on your resume when applying for jobs.
- All experience must be listed on resume to include job title and description of all duties performed. Qualifications will not be assumed nor considered after the closing of the announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted with your application:
- Resume
- Cover Letter
- DD-214/ Statement of Service (Member-4 or Service-2 copies ONLY)
- If claiming Spouse Employment Preference (SEP) submit a copy of your marriage certificate along with the Military PCS Orders in order to receive consideration for SEP.
- PCS Orders
- Professional Certification
- Separation Notice (RIF)
- DA Form 3434 - must be received for consideration
- SF-50/ Notification of Personnel Action - must be received for consideration
How to Apply
You may submit your application package using one of the two methods identified below:
1. Electronically: (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12718858. Announcement closes at 11:59 PM Eastern Time on 04/10/2025 to receive consideration.- Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12718858.
- Complete the online application, verify the required documentation is included with your application package, and submit the application.
- You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
- It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
Agency contact information
Laurel SpencePhone571-644-6474EmailLAUREL.A.SPENCE.NAF@army.MILAddressEA-NAF-W6CRAA US ARMY GARRISON FT MOORE
DO NOT MAIL
Fort Moore, GA 31905
USNext steps
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
Required Documents
The following documents must be submitted with your application:
- Resume
- Cover Letter
- DD-214/ Statement of Service (Member-4 or Service-2 copies ONLY)
- If claiming Spouse Employment Preference (SEP) submit a copy of your marriage certificate along with the Military PCS Orders in order to receive consideration for SEP.
- PCS Orders
- Professional Certification
- Separation Notice (RIF)
- DA Form 3434 - must be received for consideration
- SF-50/ Notification of Personnel Action - must be received for consideration
This job is open to
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
