What are the responsibilities and job description for the Experienced Service Advisor position at US Auto Trust LLC?
Job Type
Full-time
Description
US Auto Trust is one of California's fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Hyundai, Genesis, and Cadillac.
Hyundai of Glendale is looking to add an Experienced Service Advisor to our successful team and give you the opportunity to work on one of the best made luxury brands in our industry. We offer a competitive compensation plan with unlimited income potential, a comprehensive benefits program and opportunities for career growth!
Compensation : Our commission-based pay structure allows an earning potential of $84,000 - $144,000 / year
Responsibilities :
- Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Schedules and estimates of vehicle service and repairs.
- Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
- Prepares and helps customers understand repair orders by showing time, cost, and labor estimates for service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.
- Other duties as assigned.
Requirements :
What we offer :
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).
Salary : $84,000 - $144,000
