Digital Analytics Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Job Description

The Marketing Analytics and Technology team is an enabling function supporting the Business Unit Marketing and Enterprise Analytics & Customer Experience teams and thereby the Chief Product Officers / Line of Business, responsible for measuring, assessing and articulating the efficacy of our marketing strategies to help drive growth and / or efficiency opportunities across the bank. This team participates alongside the marketing lifecycle, embedding themselves into the annual planning process, they work alongside the business unit marketers, CPOs and Finance teams to create their annual marketing plan and how it will impact the P&L. In addition, the marketing analysts engage early in every campaign planning process to ensure standard KPIs and data are planned for, as well as plan for any new / add’l campaign specific KPIs or data. They also build out the experimentation plan that will ensure incrementality is considered alongside champion / challenger testing opportunities.

The ideal candidate is a motivated professional who is passionate about Agile ways of working, fosters a positive team atmosphere, welcomes innovation, supports the fail-fast philosophy, and drives for results. They must feel confident in their technical and analytical skills, their ability to understand the business goals / needs and translating those into delivering data driven insights that lead to actionable recommendations. Once the digital campaigns are in market, the analysts are responsible for weekly read-outs on performance, utilizing reporting curated by the team or made available by our vendor teams. Every read out will include recall of campaign goals and targets, progress against those goals and targets, updates on test results, and most importantly, optimization opportunities to either save on spend or scale for growth. The applicant will feel at ease querying databases, integrating data from multiple / disparate sources, and developing dashboards / tools that surface actionable insights for users.

Analyst Responsibilities :

• Perform various segmentation and marketing campaign analyses to continually make recommendations for optimizing marketing campaigns.
• Understand the various performance KPIs to track the success of the campaigns and leverage the banks Analytics environments and data ecosystems to establish.
• Identify / anticipate and resolve gaps in web analytics / tagging for successful downstream measurement of marketing campaigns by collaborating with data infrastructure / tagging teams.
• Strong background and experience in analyzing digital data such as clickstream to uncover performance insights and provide recommendations to optimize digital channels.
• Comfortable to navigate through various data sources, stitching them together using tools like Alteryx, SQL, SAS etc. to produce accurate insights with minimal support.
• Synthesize cross channel marketing performance in a cohesive story, inclusive of direct marketing channels (direct mail, email), Paid channels (Search, Display, Social, Affiliate) and owned channels advertising using clickstream data.
• Use statistical methodologies to help design marketing campaign experimentation and test and learn discipline within the studio.
• Builds and maintains reporting tools (paid / owned channels) and any additional reporting needed to support the Marketing Measurement space.
• Collaborate with media and advertising partners where necessary to ensure common understanding and utilization of targeting, analytics and reporting.
• Strong digital analytics background with exposure to marketing technology (Adobe stack preferred).
• Direct experience with analytics technologies such as Adobe Analytics, Clickstream, Adobe Audience Manager (AEM), Qualtrics etc.
• Hands-on experience with datasets produced from various marketing tactics including direct mail, email, programmatic / direct buy display, social media, affiliate marketing, SEO / SEM, as well as owned channel advertising on digital properties.
• Understanding of various marketing measurement methodologies including adtech platform reporting, last touch attribution and Marketing Mix Modeling.

Basic Qualifications

Preferred Skills / Experience

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits :

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and / or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

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