What are the responsibilities and job description for the Senior Digital Product Manager – Production Support Transformation position at US Bank?
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
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Job Description
DIGITAL OVERVIEW :
At U.S. Bank, the Digital team is responsible for setting and executing our enterprise-wide digital strategy. We drive incremental growth, increased engagement, loyalty, and retention by delivering excellent experiences. We digitize and automate banking wherever possible, enabling customers to complete tasks on their own when they wish, and pair that with physical branches for when they want help. The Digital team works to empower our customers to make decisions with data and advanced analytics, so they can bank when, where, and how they want, with Insights that help them manage their money.
ROLE SUMMARY :
Digital Product Managers at U.S. Bank are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs. Ensures a data-driven approach to prioritize "building the right thing" that maximizes results for both end users and internal business partners. Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions. Advocates for reusability of capabilities to drive cost-effective scale and speed to market.
Introduction to Corporate Digital
Corporate Digital is accountable for developing and implementing a One U.S. Bank digital strategy for our Corporate and Commercial customers. The Corporate Digital team creates, defines, and executes on a refined vision and roadmap for the digital transformation across our segment and drives strategic alignment of key programs across multiple lines of business. We aim to create innovative, client-centric digital solutions to build deeper and broader relationships for existing customers and accelerate new client acquisition.
The Senior Digital Product Manager, Production Support Transformation role will report directly to the SVP, Product Manager, Go-to-Market Leader. Responsible for partnering with Product, Technology, and Go-to-Market teams to ensure proper management and support of all Corporate Digital production tickets. Analyzing and translating data into actionable insights and recommendations for triage, remediation, and closure of daily and backlog of production environment issues and training gaps across the Corporate & Commercial Banking segment.
SKILLS, EXPERIENCE & RESPONSIBILITIES :
PRODUCT P&L
- Enable business line product profitability and performance by explicitly connecting digital product objectives, key results and roadmap to business line goals and profitability targets. Balances short- and long-term outcomes of digital product portfolio to ensure timely return on investments.
PRODUCT STRATEGY, VISION, AND PLANNING
DIGITAL PRODUCTS & PLATFORMS
PRODUCT BUILD & DEVELOPMENT
CHANNEL ALIGNMENT AND MANAGEMENT
ADOPTION
CUSTOMER EXPERIENCE RESEARCH, INSIGHT AND EXECUTION
GO TO MARKET AND SALES ALL CHANNELS
PERFORMANCE MEASUREMENT AND OPTIMIZATION
MARKETING AND ANALYTICS
PREFERRED EXPERIENCE :
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits :
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and / or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
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