Customer Service Representative

Job Title: Customer Service Rep                                                                     

Location: Florence, AL Distribution Center                                                                                        

Job Type: Full-time                             

Job Classification: Non-Exempt Full Time                                                                    

Schedule | Shift: Monday-Friday 8:00 AM – 4:00 PM

Our Expectations:

At US Brick, we are looking for a team member who has a roll up the sleeves and get it done in a safe, efficient, and thoughtful manner work ethic.

US Brick has a current vacancy to join our diverse and dynamic company as a Customer Service Representative. This role will report to David Kutner, Director of Operations and the site Location Manager.  

What you will be doing:

• Provide stellar customer service, both in store and over the phone
• Handle and drive counter sales of bricks and masonry products
• Organize and dispatch trucks and deliveries
• Loading and unloading of trucks/ pickups
• Develop a strong working relationship with US Brick outside sales team
• Assigned to various jobs when needed
• Follow all safety, quality, production, environmental policies, and procedures
• Be a good team member, assisting others as needed in a helpful way
• Contribute to team effort by performing other assigned duties as needed

The required skills and education to be successful:

• Proactive, critical thinker and problem solver
• Team-player mindset.
• Adaptability and flexibility required.
• Able to perform various form of physical labor (i.e. lifting 75 lbs./ standing)
• Excellent oral, written and interpersonal communication
• High School diploma Required
• Inside sales or customer service experience, highly preferred.
• Experience with Oracle, highly preferred.
• Proficiency in Microsoft Office, required.
• Committed to working in a zero harm workplace

Work is performed primarily in a standard office setting with some work in the brickyard.

This position requires sufficient physical ability, with or without reasonable accommodation, to perform work in an office setting; which includes, extensive employee contact, frequent interruptions, the ability to stand or sit for prolonged periods of time, to occasionally stoop, bend, kneel, crouch, reach, and twist, to lift, carry, push, and/or pull light to moderate amounts of weight, to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, to verbally communicate to exchange information, to travel to other locations using various modes of private and commercial transportation, to verbally communicate to exchange information with or without accommodation, to see in the normal visual range with or without correction, and can hear in the normal audio range with or without correction.

If performing duties in the brickyard, the employee is regularly required to stand for extended lengths of time (i.e. flagging operations), walk, sit for extended lengths of time (i.e. operating equipment), drive, use hands and fingers, handle or feel, reach with hands and arms, grasp, hold, and manipulate tools; talk and hear. The employee is routinely required to climb (i.e. ladders and stairs) and stoop, kneel, crouch, crawl or stand on tip toes for extended lengths of time, and must routinely lift and/or carry up to 75 pounds alone, and up to 100 pounds with assistance. Specific vision ability required by this job includes close vision, color vision, peripheral vision, depth perception and ability to adjust focus with or without ocular aids. The employee must be able to work in variable temperatures and weather conditions and near traffic with varying noise levels and with varying types of equipment and vehicles. The employee must have the ability to work around and tolerate heat and dust.

US Brick recognizes the value of diversity and inclusion in our workplace. We are committed to equal opportunity and believe that inclusivity benefits us all. We actively seek and consider all qualified employment applications without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, sexual preference, partnership status, gender identity, pregnancy, childbirth, or related medical conditions and protected veteran status, status of participation in the U.S. Armed Services, or any other status protected by federal, state, or local law. 

 
Individuals who hold legal work authorization applicable to employment in the United States will be considered without regard to citizenship/alienage. US Brick is an Equal Opportunity Employer, an E-Verify Employer and committed to Affirmative Action.  

US Brick encourages women, minorities, individuals with disabilities, and members or veterans of the U.S. Armed Services to apply.