What are the responsibilities and job description for the Sales Support Specialist position at US Brick?
US Brick is a leading supplier of high-quality bricks and masonry products in both residential and commercial construction. With a reputation for excellence, we serve a diverse range of clients including architects, contractors, and developers. Our commitment to superior service and product quality has made us a trusted partner in the construction industry.
Position Summary:
The Sales Support Specialist for Commercial Brick Sales will play a key role in supporting our sales team by providing administrative assistance, managing customer inquiries, and ensuring a smooth sales process. This position requires a detail-oriented individual with strong organizational skills and a passion for delivering excellent customer service. The Sales Support Specialist will act as a critical link between our sales team, customers, and operations to help drive successful sales outcomes.
Key Responsibilities:
1. Sales Team Support:
- Assist the sales team with preparing quotes, proposals, and contracts for commercial brick sales.
- Coordinate the sales process by managing order entries, tracking orders, and ensuring timely delivery of products.
- Provide sales data and reports to the sales team to support decision-making and strategy development.
2. Customer Communication:
- Serve as the first point of contact for customer inquiries related to product availability, pricing, and order status.
- Respond promptly to customer requests and resolve any issues or concerns, ensuring a positive customer experience.
- Maintain strong relationships with customers by providing exceptional service and support.
3. Order Management:
- Process and manage customer orders from initiation through delivery, ensuring accuracy and timeliness.
- Collaborate with logistics and operations teams to coordinate delivery schedules and manage inventory levels.
- Monitor and follow up on orders to ensure that customer expectations are met and any issues are resolved quickly.
4. Product Knowledge:
- Develop a deep understanding of the company’s brick products, including specifications, applications, and benefits.
- Assist the sales team in educating customers on product options and helping them select the best solutions for their projects.
5. Sales Administration:
- Maintain and update customer records, sales databases, and CRM systems to ensure accurate and current information.
- Assist in preparing sales presentations, marketing materials, and other documents needed by the sales team.
- Handle administrative tasks such as scheduling meetings, managing calendars, and organizing sales events.
6. Cross-Functional Collaboration:
- Work closely with the production, logistics, and finance teams to ensure smooth execution of sales orders.
- Support the sales team in coordinating with other departments to resolve any issues related to product availability, delivery, or payment.
Qualifications:
- High school diploma or equivalent required; associate or bachelor’s degree in Business,
Marketing, or a related field preferred.
- 2 years of experience in a sales support, customer service, or administrative role, preferably in
the construction or building materials industry.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems.
- Ability to work collaboratively in a team environment and manage multiple priorities.
- Knowledge of the construction industry, particularly masonry products, is a plus.
