Front Desk Clerk - UH

Duties

• Answers questions regarding housing facilities; and provides information to service members regarding local resources, on-base facilities and activities.
• Provides quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times.
• Ensures security of all guests is maintained at all times
• Ensures guest privacy is maintained at all times.
• Handles customer complaints, referring to manager or higher authority as necessary.
• Professionally answers phones and transfers calls to appropriate individuals.
• Verifies eligibility and ensures unit or room assignments are made following guidance in
• Unaccompanied Housing Operations Manual and local policy.
• Properly executes and documents room transfers.
• Assigns residents to ensure "best and highest use" of UH inventory.
• Ensures check-in and check-out transactions are accurately recorded in the automated military housing system (e.g. Enterprise Military Housing or similar) and prepare reports from the system when required.
• Safeguards residents' personally identifiable information.
• Creates new and replacement key cards per local policy and guidance.
• Maintains inventory of all keys/keycards and any other supplies maintained at the front desk.
• Provides new residents with linen sets (i.e. bed in the bag).
• Provides new residents with welcome aboard information, instructions and resources.
• Facilitates the new resident orientation brief.
• Receives and follows up on resident trouble calls, ensuring the appropriate department is contacted for resolution.
• Reports any resident complaint or concern to the front desk supervisor. If the issue is an emergency (e.g. personal assault, fire), immediately follows local emergency procedures.
• Enforces UH guest and visitor policies and ensures the building resident, UH staff member, or responsible RA escorts non-residents at all times.
• Keeps the front desk and lobby area clean and neat.
• Performs other related duties as assigned.

Requirements

Conditions of Employment

• Must have one-year practical work experience including direct customer service, preferably in the hospitality field.
• May be required to possess a valid state drivers' license for travel between sites.
• This position may be designated as essential personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
• The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
• Incumbent must pass all applicable records and background checks.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents are required at the time of application:

  • Résumé
  • Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
  
  The complete application package must be submitted by 11:59 PM (EST) on 03/19/2025 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  
  Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated.

  
  

  
  For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

  Agency contact information

  NRNW NAF HRO

  Email

  CP-Personnel.cnrnw@navy.mil

  Address

  NAS Whidbey Island
  1103 Hunley RD
  Bldg 94
  Silverdale, WA 98315
  US

  Next steps

  Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
  
  If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
  
  Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents