What are the responsibilities and job description for the Audio Visual (AV) Manager Job at US Company in Washington position at US Company?
Audio Visual (AV) Manager
Location : District of Columbia
Salary Range : $115,000 - $140,000
Job Description :
Summary : The Audio Visual (AV) Manager is responsible for designing, overseeing, and continuously improving the Firm’s global Audio Visual operational support services, leading a team of professionals to deliver the Firm’s AV experience. This role leads the operational support structure for the Firm’s real-time conferencing technologies used by the Firm’s lawyers, staff, practice groups, and clients. The Audio Visual Manager partners closely with various IT teams, as well as other cross-functional stakeholders to continuously adapt support services and inform enhancements to AV technology solutions to meet the evolving needs of the Firm. The role requires an individual with the skills to pragmatically handle the operational needs of the Firm, all with the objective of delivering a gold-standard conferencing experience. Hours are from 9-5 : 30PM, with occasional weekend and on-call availability.
Duties and Responsibilities :
- Oversees the Firm’s audio visual support services, inclusive of service design through operational execution and continuous improvement.
- Supports AV design efforts for the Firm by providing functional requirements and highlighting service needs.
- Proactively defines known conferencing use cases and experiences in coordination with cross-functional stakeholders, and architects A / V services to further enable business outcomes for each.
- Actively partners with Applications and Infrastructure leadership and staff to strategically align collaboration solutions with real-time conferencing needs.
- Engages with Service Management leadership, as well as cross-functional partners (e.g., IT Regional leadership, Client Support Services) to unify A / V technology capabilities with the overarching operational service model.
- Ensures operational workflows, processes, forms, and supporting documentation are in line with the Audio Visual service expectations.
- Managing and ensuring events, townhalls, and other key meetings are executed successfully (e.g., coordination, setup, testing, live production, etc.).
- Developing, tracking, and monitoring service metrics and KPIs to drive continuous improvement.
- Actively engages and coordinates with global technical and non-technical stakeholders to form and monitor a voice of the customer.
- Ensures that the Firm’s A / V services enable consistent conferencing experience across the Firm and with outside entities with federated endpoints.
- Oversees and coaches the A / V team to guide and evaluate opportunities for improvement of A / V service.
- Monitors and reports on conferencing technology performance, service levels, and end user satisfaction with the Firm’s A / V services.
- Partners with Help Desk, Regional IT, and Service Management leadership to understand and address ticketing trends.
- Manages 3rd party A / V conferencing design vendors and services, evaluating performance and commitment to agreed levels.
- Maintains the A / V budget, inclusive of technology solutions as well as professional services and other costs required to deliver the conferencing experience.
- Stays abreast of industry trends in the conferencing space to identify and recommend new AV and video conferencing technologies and services.
- Other tasks as required.
- Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and / or confidential firm and client information to which this position will have access.
Qualifications :
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Salary : $115,000 - $140,000
