Sr. Technical Program Manager, Fire TV Job at US Company in Sunnyvale

Job ID : 2894865 | Amazon.com Services LLC

Fire TV is the #1 best-selling streaming media player in the U.S. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a talented technical team and be responsible for key aspects of the software customer experience on our core SMP products. In this role you will lead the definition, and shepherd the development, of new features as well as important optimizations to the service, specifically related to improving customer engagement, retention, and monetization on device. The role is inherently cross-functional : you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, customer service leads as well as internal & external product stakeholders across the company (Amazon Video, AppStore, etc). This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.

The ideal candidate has a passion for TV & video entertainment combined with an established track delivering break-out consumer technology products.

Key Responsibilities :

• Contribute substantially to the vision, strategy and roadmap for primary customer journeys on Fire TV devices.
• Align key internal and external partners to ensure scalable solutions and excellence in execution.
• Lead prioritization and trade-offs among customer experience, schedule, performance and cost.
• Proactively identify and resolve issues that may impair the team's ability to meet strategic, roadmap, financial, and / or technical goals.
• Create and optimize processes for adding new digital content quickly, while ensuring the content meets Amazon’s high quality bar and follows Amazon’s policies.
• Specify requirements for the technological systems and tools required to support the content operations business road map and goals.
• Partner with other Amazon groups as necessary to implement the strategy and manage exception processes.
• Above all, you will ensure we protect Amazon’s high quality customer experience and provide an efficient and transparent experience for our developers and content provider.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900 / year in our lowest geographic market up to $231,400 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit this link . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Salary : $133,900 - $231,400