US Company is hiring: Public Relations Specialist in San Francisco

Public Relations Specialist

Job Description

About this role

As a Communications Specialist at Zendesk with a focus on Public Relations (PR), you will support the development of external narratives and help build our reputation as a thought leader in AI-powered service. You will assist in creating and executing PR strategies that secure impactful media coverage, raise the visibility of our leadership, and contribute to compelling stories that resonate with top-tier media outlets and business decision-makers. In this role, you will work alongside senior team members to help ensure Zendesk’s voice is heard in key industry conversations, positioning us as a leader in innovation and customer experience.

Zendesk is reshaping the future of customer experience through AI-powered service, and our Communications and Social Impact team plays a vital role in this transformation. Our team ensures that our external reputation is strong, while internally, employees are connected to our goals and motivated to deliver excellence. By joining this team, you’ll have the chance to drive employee engagement and make a direct impact on how Zendesk’s workforce supports our ambitious vision for the future.

What you’ll do

• Support the execution of PR strategies that secure media coverage and position Zendesk as a thought leader in AI-powered service.
• Assist senior team members in crafting narratives that resonate with C-suite decision-makers and key influencers in the media.
• Help maintain relationships with journalists and media outlets, ensuring Zendesk’s voice is included in industry conversations.
• Contribute to executive visibility initiatives, including promoting leadership across media and industry forums.
• Collaborate on crisis communications efforts to protect Zendesk’s brand and reputation.
• Assist with measuring the impact of PR campaigns, using data and insights to refine strategies and improve media outcomes.
• Collaborate with the broader Communications and Social Impact team to ensure alignment and consistency in messaging across all channels.
• Grow your expertise by exploring opportunities to rotate across Public Relations, Analyst Relations, Internal Communications, and Social Impact, contributing to Zendesk’s communications practice.

Requirements

Hybrid : Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The US annualized base salary range for this position is $79,000.00-$119,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.

Zendesk is an equal opportunity employer , and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

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Salary : $79,000 - $119,000