What are the responsibilities and job description for the Customer Service Outreach Associate, Specialist, or Support Staff position at US Connect Mobile?
Job Description
As a Customer Service Support Staff or Specialist, you will serve as the primary point of contact for customers, providing sales support, marketing assistance, and exceptional customer service. You will play a pivotal role in promoting USCONNECT'S products and services, addressing customer inquiries, and ensuring customer satisfaction. Yopu will also be responsible for converting consumer leads into USCONNECT customers and members to ensure the growth of our consumer base.
Requirements
ASSOCIATE :
- Assigned to an Outreach Collaborator
- Passed training & testing
- Obtained RAD ID
- Is permitted to have Inventory from OC
- Has full marketplace access
- Tools : Device for enrollments
SPECIALIST :
Is managed by US CONNECT and is sent on US CONNECT enrollment assignments
SUPPORT STAFF LVL 1 :
Handles assigned tasks, knowledgeable on all products, services, programs, lifeline, ACP
SUPPORT STAFF LVL 2 :
Shift or task supervisors- manages 5 LvL1 access to modify configurations and fix minor system discrepancies, major changes must be made by developer"
Benefits
Benefits :
By joining our organization, you will receive a generous benefits package
Benefits :
