What are the responsibilities and job description for the Customer Service Representative position at US DEBT AID, LLC?
Job Description:
US DEBT AID is looking for an empathetic and customer-focused Customer Service Representative to join our team. As a servicing and counseling agency, we are dedicated to helping individuals and families take control of their financial lives through credit counseling, debt consolidation, and financial education. In this role, you will be the first point of contact for clients seeking financial relief, providing guidance and support every step of the way.
Key Responsibilities:
- Respond to inbound calls, emails, and inquiries from clients seeking financial advice and assistance.
- Provide information about our credit counseling, debt consolidation, and financial education services.
- Assist clients in understanding their financial situation and guide them toward appropriate solutions.
- Schedule consultations with our certified credit counseling team.
- Maintain accurate and up-to-date records of client interactions in our CRM system.
- Follow up with clients to ensure satisfaction and progress toward their financial goals.
- Collaborate with internal teams to address client concerns and ensure seamless service delivery.
Qualifications:
- Strong communication and interpersonal skills, with a passion for helping others.
- Previous experience in customer service, financial services, or counseling is a plus.
- Ability to handle sensitive financial information with discretion and professionalism.
- Proficiency in using CRM systems, Microsoft Office Suite, and other relevant tools.
- Problem-solving skills and a proactive approach to client interactions.
- Bilingual abilities (English/Spanish) are a plus but not required.
Job Type: Full-time
Pay: $16.70 - $17.70 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Bear, DE 19701 (Preferred)
Ability to Relocate:
- Bear, DE 19701: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18