What are the responsibilities and job description for the Call Center Collections Representative position at US DEFAULT GROUP INC?

Job Description

The Collections Representative position will provide our new hire with a uniquely experiential opportunity to immerse themselves in the day-to-day bustle of a prestigious legal group’s Collections Department. The ideal candidate will be highly motivated and ready to handle consumer interactions. Consumer interactions consist of negotiating repayment plans, answering questions, and arranging for payments. We are seeking a candidate that has experience with, or is eager to learn about, the legal and collection processes. We provide a robust training program to prepare call center representatives to immediately handle calls and provide a professional customer experience. This position is not remote. This role is an in office position at the Plantation, FL office location.

Work Environment

Inbound Calls and some outbound calls
No Skip tracing
Monthly Bonus Opportunities
Works generally at a desk in a well-lighted, air-conditioned cubicle / office, with moderate noise levels .
Mondays to Fridays, shift options below

8 : 00am to 5 : 00pm ( 1 hour lunch)

8 : 30am to 5 : 30pm ( 1 hour lunch)

9 : 00am to 6 : 00pm ( 1 hour lunch)

Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. We strive to see our employees grow! As our team-members progress and demonstrate a consistent ability to meet performance standards, promotional opportunities become available.

Essential Duties and Responsibilities

Efficiently assist customers through both inbound (90%) and outbound (10%) calls while educating them on their options for account resolution

Develop a trusted relationship with customers, third parties, attorneys, representatives, realtors, etc. to ensure timely handling of all accounts through the collections process

Maintain detailed document records of all customer communications including payment plans that customers have agreed to and amounts paid via telephone

Ensure the prompt and successful delivery of solutions according to customer and client needs

Clearly communicate the progress of accounts and their respective status within the collections pipeline

Demonstrate exceptional listening skills, while displaying professionalism and empathy for our customers’ individual needs and circumstances

Qualifications

Required Qualifications :

Customer service and pleasant mannered

Proficient data entry and computer skills including Microsoft Office applications

Excellent oral, verbal, and written communication

Problem-solving skills

Account documentation skills

Active listening skills

Attention to detail

Negotiation skills

Preferred Qualifications :

Must be Bilingual : Spanish / English

Prior call center and / or collector experience

RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

Education

High School Diploma required

Associate's Degree or Bachelor’s Degree preferred,

Relevant experience may compensate for education

Job Type and Compensation

This is a full-time position operating under standard business hours ( Mondays to Fridays in office - 8am to 5pm / 8 : 30am to 5 : 30pm / 9am to 6pm )

Competitive Pay – commensurate to your experience

Comprehensive training and mentoring programs

Paid time off

Paid holidays

Health Insurance, Life, Dental, Medical, Vision, 401k.

Physical functions

Must be able to remain in a stationary position 50% of time; Constantly operates a computer and other office machinery; employee is Regularly required to verbally communicate, listen and give presentations as needed. Some walking and standing relative to interaction with other personnel and applicants

Work Environment

Works generally at a desk in a well-lighted, air-conditioned cubicle / office, with moderate noise levels. Top agents average over $3000 in bonus alone every month in addition to base pay.

Travel

No Travel Required.

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