Administrative Assistant

Clinical Care Coordinator - Advanced Medical Support Assistant

Iowa City VA Health Care System

Are you a detail-oriented and compassionate professional looking to make a real difference in the lives of Veterans? The Iowa City VA Medical Center is seeking a dedicated Advanced Medical Support Assistant (AMSA) to join our team.

About the Role:

Step into a dynamic and impactful position as an Advanced Medical Support Assistant (AMSA), where you’ll be at the heart of patient care support. This isn’t just an administrative role—it’s your chance to make a tangible difference in the lives of Veterans by ensuring they receive seamless, high-quality care. You’ll collaborate with physicians, nurses, and other healthcare professionals to deliver personalized, team-based care that focuses on wellness and prevention.

Key Responsibilities:

• Be the Backbone of Clinic Operations: Analyze clinic schedules and optimize appointment availability to ensure Veterans receive timely care.
• Connect with Purpose: Serve as a key communicator between patients, care teams, and external providers, ensuring everyone is on the same page.
• Champion Patient Care: Manage follow-ups, track consults, and ensure no detail is overlooked in delivering comprehensive care.
• Empower Veterans: Facilitate secure messaging and provide updates on lab results, helping Veterans stay informed and engaged in their health journey.
• Coordinate Transitions: Play a pivotal role in guiding patients from inpatient to outpatient care, ensuring continuity and peace of mind.

This fast-paced role offers variety and fulfillment every day as you help Veterans navigate their healthcare journey. Your work will directly impact their well-being, making this more than just a job—it’s a mission to serve those who have served us.

What We’re Looking For:

• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Proficiency in using computer systems and software
• Ability to work effectively in a team environment
• Dedication to providing outstanding patient care

Comprehensive Benefits Package:

As an Advanced Medical Support Assistant (AMSA) at ICVAHCS, you'll enjoy an exceptional benefits package that includes:

• Advanced MSA Salary: $49,219 - $63,981 per year
• Medical Administrative Assistant Hourly Wage: $23.66 - $30.76 per hour
• Annual Salary Increases: 2% federal, 2% local, and promotional (on average)
• Retirement: Thrift Savings Plan (TSP) retirement (401k) with employer contributions
• Pension: Federal Employees Retirement System (FERS) pension contributions
• Insurance: Comprehensive health, dental, and vision insurance ($16,000 in premiums paid by VA)
• Optional life insurance coverage
• Professional Development: Scholarship and degree advancement opportunities ($44,248 lifetime award)
• Dependent Care: Child care subsidy ($5,000 per year)

Work-Life Balance:

• 12 weeks of paid parental leave per qualifying event
• 11 paid federal holidays annually
• 13-26 paid vacation days annually (based on years of service)
• 13 paid sick days annually
• 15 days of paid military leave annually
• Credit for military service

Administrative Assistant Growth Opportunities:

The VA supports your career growth through various programs, including educational benefits and scholarships, ILEAD programs, the VA Talent Management System, and internal preference for open positions, fostering succession plans and internal promotions.

Our Commitment to You

At the VA, your work is more than just a job; it’s an opportunity to be part of an exceptional healthcare system dedicated to serving our Veterans with the highest level of care and compassion.

VA Workplace Culture and Environment

We foster a positive workplace culture built on trust, safety, teamwork, and professional development opportunities. Our leadership is committed to your growth, and we value your contributions to our mission.

Join Our Mission

Are you ready to make a difference in the lives of our Veterans? Apply now on USAJobs, to become our next Medical Support Assistant and join a team of dedicated professionals delivering the best care for our Veterans. The application deadline is May 1, 2025, at 10:59 PM CST.

Job Type: Full-time

Pay: $49,219.00 - $63,981.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Iowa City, IA 52246 (Preferred)

Work Location: In person

Salary : $24 - $31